Sarah Doyle
Penfield,NY
Summary
Proven leader and efficient problem-solver, enhanced Dollar Tree's operations by fostering team collaboration and implementing effective inventory management strategies. Skilled in POS system operations and renowned for exceptional customer service, consistently achieving high customer satisfaction. Demonstrates professionalism and courtesy, ensuring smooth transactions and positive customer interactions.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Geneseo, NY
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Room Service Server, Bartender, Hostess & Server
Marriott
Rochester, NY
05.2019 - 03.2020
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Protected guests by following proper food handling procedures.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Coordinated closely with chefs to accommodate dietary restrictions or allergies, ensuring guest safety and enjoyment.
Assistant Manager
Dollar Tree
Rochester, NY
09.2014 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Olympia High School
Maiden Lane, NY Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Customer service excellence
Customer Relations
Professionalism and Courtesy
Basic Math Competence
Cash register systems
Cash handling expertise
Product restocking
Conflict Resolution
Refunds and exchanges
Issue Resolution
Complex Problem-Solving
Cash Drawer Balancing
POS system operations
Staff Training
ID Verification
Inventory Management
Retail Merchandising
Drawer balancing
Loss Prevention
Honest and Dependable
Professionalism
Team Collaboration
Timeline
Cashier
Walmart
09.2023 - 04.2024
Room Service Server, Bartender, Hostess & Server
Marriott
05.2019 - 03.2020
Assistant Manager
Dollar Tree
09.2014 - 08.2018
Olympia High School