Sarah Draginich-Messerli
Zürich
Summary
Talented, personable ESL Teacher with International Business degree and familiarity with diverse cultures. Delivered high-level business English instruction to international professionals. Exceptional communications skills helped clients to increase vocabulary, fluency and cultural understanding.
Overview
10
10
years of professional experience
Work History
Event Staff Member
Papiersaal & Casino Theater AG
Zürich & Winterthur
09.2021 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Assistant Brewer
Swiss Kombucha Company
Steinhausen
09.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Banquet Server
Marriott International, Inc.
Zürich
09.2019 - 09.2021
- Performed in planning, execution, service, and closing of over 150 events, including business meetings, weddings, etc. with up to 650 guests, 5-star standards, and 15-hour shifts.
- Provided exceptional service which a special focus on different cultures, needs, and expectations.
- Mentored practicum students and interns to learn necessary skills and duties to better understand the event and hospitality industry through firsthand experience opportunities.
Business English Tutor
Happy Thinking People
Zürich
02.2019 - 08.2021
- Tutored staff members to develop deeper comprehension of English course materials and better understanding of assignments to improve business success.
- Assessed student needs and created appropriate lesson plans to address weaknesses and motivate students to build confidence and feel successful.
- Worked independently with meticulous attention to detail.
Server & Bartender
Kennedy’s Irish Pub
Zürich
04.2019 - 08.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
English as a Second Language Teacher
Dada ABC
Online * Shanghai
08.2017 - 01.2019
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Administered and graded tests and assignments to evaluate student progress.
Banquet and Restaurant Server
Collier Inn
Useppa Island, Florida
01.2017 - 07.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided unforgettable five-star service at a fine dining restaurant that caters to an exclusive clientele on a privately owned island.
- Worked 10 lavish events with incredibly specialized requests that were superbly executed which resulted in receiving rave reviews.
Server and Bartender
McKay’s Public House
Bar Harbor, Maine
05.2016 - 12.2016
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Seasonal Receptionist
Asticou Inn
Northeast Harbor, Maine
05.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Bachelor of Science - International Business
Schiller International University
Heidelberg, Germany06.2021
150 TEFL TESOL Master Course Certificate -
LearnTEFL
International Accreditation & Recognition Council11.2016
Skills
- Confident, Articulate, and Professional Speaking Abilities
- Building Rapport and Trust
- Creative Skills and Ideas for Planning Practical and Interesting Lessons
- Superb Time Management Skills that Increase Effectiveness, Efficiency, and Productivity
- Friendly and Confident Manner
- Building Confidence Through Positive Reinforcement
Timeline
Event Staff Member
Papiersaal & Casino Theater AG
09.2021 - Current
Assistant Brewer
Swiss Kombucha Company
09.2020 - Current
Banquet Server
Marriott International, Inc.
09.2019 - 09.2021
Server & Bartender
Kennedy’s Irish Pub
04.2019 - 08.2019
Business English Tutor
Happy Thinking People
02.2019 - 08.2021
English as a Second Language Teacher
Dada ABC
08.2017 - 01.2019
Banquet and Restaurant Server
Collier Inn
01.2017 - 07.2017
Server and Bartender
McKay’s Public House
05.2016 - 12.2016
Seasonal Receptionist
Asticou Inn
05.2016 - 08.2016
Bachelor of Science - International Business
Schiller International University
150 TEFL TESOL Master Course Certificate -
LearnTEFL
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