Sarah D. Rounds
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives.
Overview
14
14
years of professional experience
Work History
Sr Technical Asst/Functional Support Coordinator
Liberty Mutual/State Auto Insurance
03.2016 - 12.2024
- Was a contract employee from March 2016-Aug 2018
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with colleagues.
- Maintained detailed documentation to ensure compliance.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Administrative Assistant
Zee Medical, Inc., a Cintas Company (Formerly a McKesson Company)
02.2014 - 02.2016
- Sales Administrator (August 2014- February 2016)
- Answered all Rep phone calls
- Processed all rep sales in Database
- Processed all billing for Reps in the field
- Assisted with training of new clerks
- Created reports, maintained any and all appropriate logs using Excel
- Processed Credits and Re-billing for reps
- Coordinated and scheduled Cycle Counts for reps in the field using Outlook
- Distributor Support (February –August 2014)
- Processed all distributor freight orders
- Communicated and process corrective action protocols for any issues regarding any distributor orders using SharePoint
- Processed all monthly automatic renewals for AEDs
- Processed Credits for distributors and all DBUs in the Wholesale database
- Posted Invoices in Wholesale when necessary
- Sent invoices to customers and distributors
- Sent tracking numbers to the distributors regarding their freight and other orders placed
- Prepared any adjustments that needed to be made to any invoices for the distributor
- Point of Contact for all distributor questions or concerns
- Communicated with warehouse if there are any special issues relating to a distributor order
Administrative Assistant
AM Services, Inc.
04.2013 - 01.2014
- Processed New Hire Paperwork
- Updated and mailed New Hire Packets
- Opened and distributed mail
- Answered and logged calls
- Processed supply orders
- Helped get items ready for payroll
- Processed debit cards and direct deposits
- Filed Human Resources documents as necessary
- Updated daily logs in Excel
- Mailed out check stubs and debit cards for payroll
- Helped with mass mailings to employees
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Clerical Assistant 2
Indiana Department of Workforce Development
08.2010 - 04.2013
- Organized all case files for two Administrative Law Judges
- Received and Process all client information submitted by mail and fax
- Scheduled cases and mail out necessary documents using proprietary software
- Updated weekly production spreadsheets
- Answered all client calls related to each case
- Transcribed dictated information
- Updated client information in the database
- Scanned, copied, and faxed all confidential client information
- Assisted supervisor with training of new clerks
- Made sure all new clerks' computers were set up and in working order when clerks are hired
Education
Bachelor of Science - Business Administration
Messiah College
Grantham, PA01.2003
Skills
Appointment Scheduling
Project Management
Data Entry
Documentation and Recordkeeping
Schedule Management
Bookkeeping
Microsoft Office
Scheduling and calendar management
Strong Problem Solver
Meticulous attention to detail
Administrative Support
Organizing and Categorizing
References
Available Upon Request
Timeline
Sr Technical Asst/Functional Support Coordinator
Liberty Mutual/State Auto Insurance
03.2016 - 12.2024
Administrative Assistant
Zee Medical, Inc., a Cintas Company (Formerly a McKesson Company)
02.2014 - 02.2016
Administrative Assistant
AM Services, Inc.
04.2013 - 01.2014
Clerical Assistant 2
Indiana Department of Workforce Development
08.2010 - 04.2013
Bachelor of Science - Business Administration
Messiah College
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