Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Dube

Phoenix,AZ

Summary

Experienced restaurant manager and servicing leader with 14 years of experience using internal communication to lead teams, improve operations, and deliver exceptional service. I’ve executed cross-functional initiatives, developed consistent messaging routines, and leveraged platforms like SharePoint and Adobe Suite to keep teams connected and focused. Ready to bring this hands-on, solutions-oriented approach to a communications-focused role where engagement and execution intersect.

Overview

10
10
years of professional experience

Work History

General Manager

Nordstrom Marketplace Cafe
Scottsdale, AZ
09.2022 - Current
  • Led a team of 50 employees in a fast-paced, customer-centric environment, improving team retention by 15% and consistently surpassing guest satisfaction targets by 10% over the past three years; oversaw over $3M in annual sales.
  • Achieved the highest contribution margin in the company for three consecutive years by optimizing cost controls, labor planning, and menu strategy while maintaining strong sales performance.
  • Managed multiple operational projects from start to finish, resulting in a 12% increase in labor efficiency, a 20% reduction in inventory waste, and successful cross-training of 80% of team members.
  • Collaborated with ownership and leadership teams in regular meetings to review progress on operational goals, address challenges, and adjust strategies as needed.
  • Utilized performance metrics to monitor team success, identify gaps, and mentor team members toward individual growth and enhanced results.

Assistant General Manager

Walk On's Sports Bistreaux
Spring, TX
03.2020 - 08.2022
  • Oversaw daily operations while taking the lead on team development and customer engagement strategies.
  • Managed internal messaging around new menu launches, training changes, and guest experience standards.
  • Directed local marketing efforts in partnership with cross-functional teams to launch seasonal campaigns, increase community engagement, and boost guest traffic by 18% during key promotions.
  • Drove a 27% increase in guest satisfaction by analyzing service data, identifying performance gaps, and implementing targeted training and process improvements—aligning cross-functional teams around clear KPIs and real-time feedback loops.

Talent Acquisition Partner

Icon Consultants || IT Staffing & Managment group
Houston, TX
12.2014 - 11.2020
  • Analyzed current recruiting trends, identified areas of improvement and implemented best practices in order to optimize talent acquisition processes.
  • Created and maintained a database of potential candidates using applicant tracking systems.
  • Collaborated with internal stakeholders to ensure a smooth transition of new hires into the organization.
  • Participated in special projects or initiatives designed to improve talent acquisition efficiency or effectiveness.

Education

Associate of Applied Science - Business Economics

Lone Star College
Houston, TX
06-2017

Skills

  • Team Leadership & Coaching
  • Operational Planning & Process Improvement
  • Internal Communication & Messaging
  • Project Execution
  • Guest Experience Strategy
  • Training Program Development
  • Performance Metrics & KPI Tracking
  • Cross-Functional Collaboration
  • Scheduling & Labor Optimization
  • Microsoft Office SharePoint Adobe Suite POS Platforms

Timeline

General Manager

Nordstrom Marketplace Cafe
09.2022 - Current

Assistant General Manager

Walk On's Sports Bistreaux
03.2020 - 08.2022

Talent Acquisition Partner

Icon Consultants || IT Staffing & Managment group
12.2014 - 11.2020

Associate of Applied Science - Business Economics

Lone Star College

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Sarah Dube