Results-oriented professional with a strong background in pediatric care and operations management. Skilled in fostering community partnerships and enhancing patient satisfaction through collaborative team leadership and performance coaching.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Pediatrics, Specialty Care Transport
Memorial Medical Center
Las Cruces
03.2021 - Current
Direct strategic initiatives to enhance patient care services and operational efficiency to include managing staffing needs, throughput, and optimizing productivity.
Recruit, train, supervise, and evaluate staff members to provide patient care, enhance service delivery, and meet compliance standards.
Facilitate and collaborate with cross-functional teams by encouraging open communication channels to implement and continue patient care.
Analyze patient feedback and identify opportunities for improvement to refine service offerings, enhance satisfaction levels, and respond promptly to inquiries or complaints.
Promote a culture of safety and engagement; encourage staff to contribute ideas, provide ongoing feedback, and coach for performance improvement.
Foster partnerships with community organizations and stakeholders to promote health awareness initiatives, continue workforce development, and strengthen community engagement.
Team Leader
Memorial Medical Center
Las Cruces
05.2017 - 03.2021
Coordinated daily operations to optimize patient flow and resource utilization.
Supervised staff and delegated responsibilities to uphold patient care standards; managed staff scheduling to align with care needs.
Collaborated with physicians and conducted daily rounds to assess patient conditions and evaluate progress towards goals.
Precepted new nurses and student nurses, providing orientation to unit policies, coaching on clinical skills, and reviewing progress to support professional development.
Provided direct patient care, including assessments and treatments, to a variety of patients and re-evaluated for effectiveness.
Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
Audited patient charts in real-time, verifying accuracy and completion of information.
Managed inventory of medical supplies and equipment.
Registered Nurse, Preventive Health
City of El Paso Public Health Department
El Paso
04.2015 - 05.2017
Provided comprehensive health assessments, specimen collection, and medication management to diverse patient populations.
Educated and counseled communities on disease prevention and health promotion, enhancing public awareness and engagement.
Collected and analyzed data to support public health initiatives, informing strategies for community health improvement.
Investigated outbreaks of communicable diseases such as Chlamydia, Syphilis, and HIV through contact tracing.
Provided follow-up care post-hospital discharge and physician referrals, ensuring continuity of care and patient recovery.
Registered Nurse
El Paso Children's Hospital
El Paso
02.2013 - 04.2017
Coordinated and delegated tasks during pediatric rapid response and high-pressure code situations to enhance team efficiency.
Streamlined communication between patients, families, and medical staff to improve patient understanding and satisfaction.
Provided direct patient care, including assessments and treatments, to a variety of patients.
Collaborated with pharmacy, laboratory services, and physical therapy to facilitate timely delivery of patient care.
Adult Basic Education Instructor
Doña Ana Community College
Las Cruces
02.2008 - 12.2011
Conducted academic workshops for GED and ESL students to improve their skills in math, science, language arts, writing, and social studies.
Assessed student progress on a regular basis and provided feedback for improvement and helped prepare students for the official GED exam.
Encouraged student engagement through interactive activities and discussion forums, incorporating real-life events to enhance learning and foster critical thinking skills.
Facilitated development of life and social skills in students, including using public transportation, expressing emotions appropriately, and communicating with co-workers and employers, supporting their overall success through targeted coaching.
Managed remote Learning Center, training and supervising staff, tutors, and volunteers; partnered with workforce development programs; developed lesson plans; ensured accuracy of timesheets for students and staff to support effective program delivery.
Education
Bachelor of Science - Nursing
New Mexico State University
Las Cruces, NM
12-2012
Master of Public Health -
New Mexico State University
Las Cruces, NM
05-2009
Bachelor of Science - Biology
New Mexico State University
Las Cruces, NM
05-2007
Skills
Patient care management
Resource allocation
Decision-making
Team management
Staff development
Community engagement
Languages
Spanish
Native/ Bilingual
Certification
Registered Nurse, TX License Number 1070857
PALS Certification, AHA, 2026
ACLS Certification, AHA, 2026
BLS Certification, AHA, 2026
Accomplishments
Leadership Las Cruces Participant 2025-2026
Memorial Medical Center Mercy Award Recipient 2024
Champion for Children Recipient 2024 (Children's Services)
Champion for Children Recipient 2023 (Children's Services)
Chamber of Commerce Award Nominee for Emergency Response (Children's Services) 2023
Licensed Practical Nurse (LPN) – Department of Primary Care & Specialty Care at Knox Community HospitalLicensed Practical Nurse (LPN) – Department of Primary Care & Specialty Care at Knox Community Hospital
DIRECTOR OF NURSING PRACTICE AND DEVELOPMENT, NURSING EDUCATOR, PATIENT CARE TECHNICIAN (PCT) PROGRAM DIRECTOR at Dr.Erfan & Bagedo General HospitalDIRECTOR OF NURSING PRACTICE AND DEVELOPMENT, NURSING EDUCATOR, PATIENT CARE TECHNICIAN (PCT) PROGRAM DIRECTOR at Dr.Erfan & Bagedo General Hospital