Sarah Dughmush
Arlington,TX
Summary
Dynamic professional with a strong background in healthcare and administrative roles, including impactful contributions at Cincinnati Children's Hospital. Recognized for excelling in patient safety, operations management, and optimizing service delivery through analytical thinking and effective communication. Demonstrated leadership in complex settings, driving efficiency improvements and enhancing patient experiences. Experienced Business Assistant adept at managing front office operations in high-paced dental environments, specializing in patient scheduling, insurance claims, and fostering a welcoming, efficient atmosphere. A dedicated team player and skilled communicator committed to excellence in healthcare administration.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Business Associate
Heartland Dental
03.2024 - Current
- Manage front office tasks, including answering phones, checking office mail and email, and coordinating communications with patients and insurance companies.
- Utilize Dentrix software for patient scheduling and maintaining accurate records.
- Resolved claims issues with third-party payers by providing required documentation and collaborating with patients/families to ensure timely insurance resolution.
- Schedule focus calls and insurance verifications.
- Present treatment plan preparation/presentation.
- Conducted follow-ups on account audits.
- Prepared and submitted accurate, compliant claims to insurance companies in a timely manner, organized and maintained company files and records with a focus on accuracy and confidentiality.
- Performed collection activity to ensure proper resolution and reimbursement on claims
- Attended events on behalf of the organization when necessary.
- Analyzed financial data to support budgeting and financial planning processes.
- Streamlined patient scheduling processes, enhancing operational efficiency and reducing appointment gaps.
Patient Escort/Clinical Assistance
Cincinnati Children's Hospital
01.2021 - 03.2024
- Performing maintenance on respiratory therapy equipment and ensuring it is in good working condition.
- Preparing and setting up respiratory therapy equipment, such as oxygen delivery systems, ventilators, and nebulizers, for use in patient treatment.
- Replace empty oxygen canisters with new ones.
- Adhering to infection control protocols and ensuring that all equipment and surfaces are properly cleaned and sanitized.
- Assisting patients in getting in and out of beds or chairs, ensuring they are comfortable and properly positioned during transport.
- Interacting with patients in a friendly and compassionate manner, addressing their concerns, and providing reassurance during transport.
- Providing exceptional customer service to patients and their families, addressing any questions or concerns they may have.
- Monitored patient conditions during transport, promptly reporting any concerns to medical personnel for immediate attention.
- Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
Education
Healthcare Management -
University of Cincinnati
Cincinnati, OH05.2025
High School Diploma -
Anderson High School
05-2018
Physician Practice Management -
University of Cincinnati
Cincinnati, OH05.2025
Skills
- Analytic Thinking
- Insurance verification
- Operations management
- Patient safety
- Customer service
- Time management
- Data analytics
- Decision-making
- Multitasking Abilities
- Problem-solving
- Teamwork and collaboration
- Business development
- Attention to detail
Accomplishments
- Improved office efficiency by organizing patient records and reducing filing errors
- Scheduled and coordinated appointments for 80+ patients weekly, maintaining smooth patient flow
- Streamlined billing and insurance verification, reducing claim denials by 70%
- Supported patients and families by explaining procedures and insurance processes clearly and compassionately
- Maintained a 4.0 GPA throughout program coursework
- Inducted into the National Honor Society for academic excellence and leadership
Certification
- CNA
- CPR Certification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Business Associate
Heartland Dental
03.2024 - Current
Patient Escort/Clinical Assistance
Cincinnati Children's Hospital
01.2021 - 03.2024
Healthcare Management -
University of Cincinnati
High School Diploma -
Anderson High School
Physician Practice Management -
University of Cincinnati