Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Duke

Navarre,FL

Summary

Dynamic professional with a strong work ethic and attention to detail,Proven ability to build trust and relationships with clients while ensuring accuracy in high-volume transactions.

Skilled in CPR and BLS, enhancing customer satisfaction through compassionate service and effective communication. Committed to excellence in every interaction.

Overview

12
12
years of professional experience

Work History

Bank Teller

MidSouth Bank
04.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.

Assistant Manager

Massage Envy Spa
02.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Home Health Aide

Home Instead
06.2021 - 09.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Assisted with end-of-life care.

Small Business Owner

Perfectly Kleen LLC
01.2019 - 03.2021
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Implemented cost-saving measures without compromising on product or service quality.

Phlebotomist

Sacred Heart Hospital On The Emerald Coast
03.2015 - 01.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Security Officer

The Tides of Destin
05.2013 - 12.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Education

High School -

Columbus High School
Columbus, GA

Healthcare

Columbus Technical College
Columbus, GA

Phlebotomy - Healthcare

One Step
Columbus, GA
06.2009

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Details Oriented
  • CPR and BLS certification
  • Customer relationship development
  • Listening and comprehension
  • Relationship building
  • Management
  • Trustworthiness and integrity
  • Strong work ethic
  • Security training
  • Building fences
  • Chainsaw knowledge
  • Tool recognition and usage
  • Pressure Washing
  • Knowledge of some heavy equipment

Timeline

Bank Teller

MidSouth Bank
04.2024 - Current

Assistant Manager

Massage Envy Spa
02.2023 - 02.2024

Home Health Aide

Home Instead
06.2021 - 09.2022

Small Business Owner

Perfectly Kleen LLC
01.2019 - 03.2021

Phlebotomist

Sacred Heart Hospital On The Emerald Coast
03.2015 - 01.2019

Security Officer

The Tides of Destin
05.2013 - 12.2014

High School -

Columbus High School

Healthcare

Columbus Technical College

Phlebotomy - Healthcare

One Step

Similar Profiles

CREATE PROFILE
Sarah Duke