Sarah Dunaway
Brooklyn Park,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sixt Rent A Car
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
Server
Granite City
07.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
PF Changs Restaurant
06.2019 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
House Cleaner
Self-employeed
01.2018 - 02.2019
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
House Cleaner
Noble Clean
06.2014 - 01.2017
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Improved client retention rates through trust-building activities such as following up after appointments.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Rental Sales Agent
Dollar Thrifty Automotive Group
02.2005 - 04.2013
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Implemented rental asset processes and cleanliness standards.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Education
High School Diploma -
Johnston High School
Johnston, IA05.1998
Skills
- Data Entry
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Product Knowledge
- Scheduling
- Strategic Sales Knowledge
- Money Handling Abilities
- Call Center Operations
- Customer Service
- Problem-Solving Abilities
- Service Standard Compliance
- Quality Assurance Controls
- Staff Education and Training
- Microsoft Outlook
- Filing
- Microsoft Excel
- Quality Control
- Customer Relations
- Service Upselling
- POS Systems Expert
- Clerical Support
- Payment Processing
Timeline
Customer Service Representative
Sixt Rent A Car
05.2022 - Current
Server
Granite City
07.2021 - 03.2022
Server
PF Changs Restaurant
06.2019 - 04.2021
House Cleaner
Self-employeed
01.2018 - 02.2019
House Cleaner
Noble Clean
06.2014 - 01.2017
Rental Sales Agent
Dollar Thrifty Automotive Group
02.2005 - 04.2013
High School Diploma -
Johnston High School
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