Sarah Duncan
Clearwater,ID
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 10+ years of experience with specialized skill in business startup and growth. Technologically-savvy and proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
13
13
years of professional experience
Work History
Administrative Office Manager
CB Tires
08.2023 - Current
- Setting appointments for customers via phone call or in person.
- Creating quotes & communicating financial planning with customers.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs by negotiating vendor contracts for office supplies and services.
Patient Access Representative
Kootenai Health
10.2022 - 08.2023
- Great customer service skills.
- Proper telephone etiquette.
- Scheduling appointments.
- Accounting skills.
- Insurance verification.
- Familiar with many healthcare insurances & coverage policies.
- Some medical terminology.
- Attention to detail.
- Great technology/software experience.
- Typing speed of 61 WPM with 100% accuracy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Contractor Sales
Clearwater Builders Supply
02.2020 - 04.2021
- Account Management
- Product Knowledge
- Appointment Setting
- Customer Service
- Answering Phone
- Filing Documents
- Building Orders
- Floor Sales
- Greeting Customers
- Interpersonal Skills
- Inventory Management
- Vendor Communication
Graphic Designer
ASE Inc. Manufacturing
08.2018 - 01.2020
- Taking direct orders from customers.
- Visually communicating with customers or other sign companies.
- Creating visual concepts with computer software.
- Developing overall layouts and production designs.
- Advising clients on strategies to reach particular audiences.
- Determining the message a design should portray while ensuring product is ADA compliant.
- Developing graphics and visual/audio images for product illustrations, logos, and websites, Incorporating changes recommended by clients into a final design.
- Reviewing designs for errors before printing or manufacturing.
- Developed creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Administrative Assistant/Medical Transcriptionist
Peninsula Pathology Institute
07.2011 - 02.2012
- Filing/mailing requisitions or reports.
- Billing.
- Transcription of pathologist's dictations.
- Assisting in lab.
- Receiving or retrieving specimen's from different offices or facilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Medical Records (Undergraduate) Certificate - Medical Records
University of Phoenix-Online Campus
Clearwater, ID05.2023
Skills
- Customer Service
- Office Management
- Technical Skills
- Sales Support
- Attention to Detail
- Scheduling
- Electronic Filing Systems
- Staff Management
Timeline
Administrative Office Manager
CB Tires
08.2023 - Current
Patient Access Representative
Kootenai Health
10.2022 - 08.2023
Contractor Sales
Clearwater Builders Supply
02.2020 - 04.2021
Graphic Designer
ASE Inc. Manufacturing
08.2018 - 01.2020
Administrative Assistant/Medical Transcriptionist
Peninsula Pathology Institute
07.2011 - 02.2012
Medical Records (Undergraduate) Certificate - Medical Records
University of Phoenix-Online Campus
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