Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Dunford

Princeton,TX

Summary

Driven and resourceful administrative professional with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Executive Assistant

Benchmark Development
06.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and directing clients to individuals addressing specific needs.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Screened calls and emails and initiated actions to respond
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word
  • Produced accurate office files and updated spreadsheets
  • Created and maintained filing systems for management team.
  • Maintained payroll information by calculating, collecting and entering data.

Front Desk Receptionist/Scheduler

Tangerine Salon Spa
01.2015 - 10.2016
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.

Lead Cashier/Sales Representative

Banana Republic
02.2014 - 01.2015
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Server

Italian Villa
03.2013 - 10.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Teacher

Xplor Child Care
04.2012 - 01.2013
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.

Sales Representative

Dillards
06.2011 - 02.2012
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Education

Education

Collin County Community College District
Plano, TX

Diploma - undefined

Frisco High School
2010

Skills

  • Sorting and Labeling
  • Meeting Agendas and Minutes
  • Business Correspondence
  • Excel Spreadsheets
  • Conflict Management
  • Microsoft Office
  • Strong Problem Solver
  • Travel Accommodations
  • Office Administration
  • Appointment Setting
  • QuickBooks Expertise
  • Schedule Management
  • Goal Minded

Timeline

Executive Assistant

Benchmark Development
06.2021 - Current

Front Desk Receptionist/Scheduler

Tangerine Salon Spa
01.2015 - 10.2016

Lead Cashier/Sales Representative

Banana Republic
02.2014 - 01.2015

Server

Italian Villa
03.2013 - 10.2013

Lead Teacher

Xplor Child Care
04.2012 - 01.2013

Sales Representative

Dillards
06.2011 - 02.2012

Education

Collin County Community College District

Diploma - undefined

Frisco High School

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Sarah Dunford