Sarah Dunlap

Answered 350-450 inbound calls monthly, providing assistance with order inquiries, product information, and shipment tracking.

• Followed up with customers through outbound calls to address their initial inquiries.
• Organized cases by age to prioritize attention and ensure timely resolution for each customer.
• Efficiently managed and resolved emails and cases from internal and customer submissions across 13 queues, maintaining a monthly goal of handling 160+ emails.
• Surpassed monthly targets by setting and organizing ambitious weekly goals
• Collected invoice payments through our CCP system, and providing the customer their payment summaries
• Assisted customers with their returns by scheduling call tag pickups and providing return labels through FedEx; ensuring their refund is initiated within policy time frame
• Facilitated communication between internal departments such as accounting, sales, operations, product, and technology through case submissions.
• Being a part of our culture ambassador team by working behind the scenes on department events, team outings and work related games

• Answer incoming phone calls; greeting the callers, answering any questions, transferring calls and sending calls to voicemail
• Contacting our panelists to remind them of their upcoming study visits by telephone and recording the outcome of the phone calls (spoke with the panelist, left message, no answer, etc.)
• Entering new applications into the Database
• Updating our Panelist Database for any panelists starting or ending studies
• Entering payout information into our panelist’s database record to reflect compensation and completion of study
• Scanning and organizing payout and referrals for each study and filing them into their correct folder

• Receiving inbound calls from guest in regards to any questions or concerns they have
• Replying back to guest emails with any inquiries they have
• Taking on 100 inbound calls per day, responding to 50-100 emails per day

• Responsible for the care of25 students
• Taught the BEKA curriculum
• Provided the lesson plans monthly
• Graded papers on a weekly basis
• Chaperoned on school field trips
• Typed the monthly lesson plans

• Cashier
• Inventory Control Clerk/Receiving Clerk
• Customer service Representative

• Promoted language development skills through reading and storytelling
• Helped develop the family’s schedule to maintain household orders
• Worked with parents to develop and implement discipline programs to promote positive behavior
• Organize activities that enhance the child’s physical, emotional and social well-being

• Collected money from customers, make change and record transaction on customer receipt
• Clean store including, washing dishes, sweeping floors, cleaning bathrooms, and wiping down tables and chairs
• Schedule and directed staff in daily work assignments to maximize productivity
• End shift procedures, closing each register down counting each drawer to proper amount
• Trusted with $200 to take to the bank for the drop deposit
• Trained new applicants with the Jimmy Johns handling packet ensuring each new hires understands our policy before working in stores