sarah dunn
Indianapolis,IN
Summary
Proven professional with a background at Riley Childrens Health, adept in HIPAA Compliance and showcasing exceptional interpersonal skills. Excelled in enhancing patient satisfaction and streamlining registration processes, demonstrating a commitment to efficiency and superior customer service. Cultivated strong relationships and improved learning outcomes, leveraging adaptability and a results-driven approach to exceed employer expectations.
Overview
14
14
years of professional experience
Work History
Patient Registration Specialist
Riley Childrens Health
08.2019 - Current
- Managed high-volume traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing concerns and answering questions promptly and professionally.
Associate Trainer
Panera Bread
06.2018 - 06.2019
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Executed [Type] training programs, consistently teaching and validating requisite skills and behaviors.
Customer Service Representative
Ivy Tech Community College
02.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Dunn and Jones Plus Touch Auto
03.2010 - 02.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Some College (No Degree) - Human Services
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- HIPAA Compliance
- Insurance Verification
- Data Entry
- Medical terminology knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Goal Setting
- Professionalism
- Written Communication
- Professional Demeanor
Timeline
Patient Registration Specialist
Riley Childrens Health
08.2019 - Current
Associate Trainer
Panera Bread
06.2018 - 06.2019
Customer Service Representative
Ivy Tech Community College
02.2013 - 01.2015
Sales Associate
Dunn and Jones Plus Touch Auto
03.2010 - 02.2013
Some College (No Degree) - Human Services
Ivy Tech Community College of Indiana
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