Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Sarah Dunn

Manor,TX

Summary

Nine years of business management experience with a focus on employee relations, including hiring, promoting, and disciplinary actions. Expertise in preparing work schedules, managing inventory, and overseeing department budgets and payroll. Strong analytical skills utilized to make data-driven decisions regarding product selection and staffing needs. Proven ability to enhance operational efficiency through effective problem-solving and strategic planning.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bakery Manager

HEB
Pflugerville, TX
04.2024 - Current
  • Developed comprehensive plans, including work schedules and product ordering, to increase pie sales by 40% for Thanksgiving.
  • Coordinated with 10 leaders to craft effective marketing strategies for product placement and displays.
  • Restructured department operations to enhance efficiency and productivity.
  • Demonstrated adaptability in a dynamic, fast-paced work environment.
  • Identified process breakdowns and implemented action plans to boost overall productivity.

Bakery Manager

HEB
Round Rock, TX
06.2023 - 03.2024
  • Oversaw daily bakery operations while managing staff schedules for optimal productivity.
  • Ensured compliance with health and safety regulations across all operations.
  • Maintained equipment to guarantee efficient production processes.
  • Managed inventory levels and ordered supplies to meet operational demands.
  • Trained new staff in baking techniques and proper equipment usage.

Bakery Manager

HEB
Elgin, TX
01.2020 - 06.2023
  • Executed merchandising programs to enhance sales and attract customer interest.
  • Scheduled staff to ensure adequate coverage during peak times and holidays.
  • Trained and supervised bakery personnel on baking techniques and safety protocols.
  • Minimized cross-contamination risks by adhering to safe food handling practices.
  • Ordered ingredients for daily operations, ensuring recipe requirements were consistently met.
  • Monitored employee performance, providing constructive feedback to uphold quality standards.
  • Performed administrative duties including scheduling, payroll preparation, and managing complaints.
  • Maintained inventory of supplies and equipment necessary for production processes.

Cake Decorating Specialist

HEB
Dripping Springs, TX
10.2018 - 01.2020
  • Created custom cake orders through effective written and verbal communication with customers and decorators.
  • Trained employees on efficient processes, boosting productivity and department profitability.
  • Ensured timely completion of custom orders by all decorators, enhancing customer satisfaction.
  • Assisted in onboarding new staff, guiding them through company policies and procedures.
  • Coordinated interdepartmental efforts to streamline workflow processes for improved efficiency.

Bakery Manager

HEB
Elgin, TX
01.2016 - 10.2018
  • Responded swiftly to customer escalations, effectively deescalating challenging situations.
  • Managed a team of 10 through complex processes, enhancing departmental profitability.
  • Enforced compliance with operational standards and food safety regulations.
  • Created specialty desserts and decorated cakes, pastries, breads, tarts, and pies.
  • Executed administrative tasks including employee scheduling and complaint resolution.
  • Oversaw daily bakery operations, ensuring efficient workflows and high-quality outputs.
  • Led recruitment, training, and supervision of bakery staff, promoting collaboration and productivity.

Bakery Lead

HEB
Pflugerville, TX
06.2015 - 01.2016
  • Streamlined inventory control processes to enhance efficiency and accuracy.
  • Spearheaded event project planning, achieving targeted sales goals through successful execution.
  • Collaborated with department manager on ordering, scheduling, and team accountability measures.
  • Conducted thorough inventory counts to ensure optimal stock levels and data integrity.

Bakery Representative

HEB
Pflugerville, TX
02.2014 - 06.2015

Central Checkout Specialist

HEB
Pflugerville, TX
06.2013 - 02.2014

Cashier

HEB
Pflugerville, TX
09.2012 - 06.2013

Professional Tattoo Artist

Tupelo
Tupelo, MS
01.2006 - 08.2012

Education

Bachelor of Science - Business-Human Resource Management

Western Governors University
Salt Lake City, UT
12.2021

Associate of Applied Science - Visual Communication- 3D Animation Specialization

Austin Community College
Austin, TX
08-2014

Skills

  • Inventory and order management
  • Food safety and hygiene
  • Customer relationship management
  • Staff and employee scheduling
  • Visual merchandising
  • Problem solving
  • Employee training
  • Effective communication
  • Process improvement
  • Performance monitoring
  • Supply ordering
  • Food presentation and quality
  • Baking equipment troubleshooting
  • Display upkeep
  • Cake decorating
  • Bakery operations oversight
  • Safety and sanitation procedures
  • Supervisory experience
  • Promotion planning
  • Allergy awareness and expiration monitoring
  • Business management skills
  • Bread baking expertise
  • Preventive maintenance skills
  • Critical thinking abilities
  • Project coordination skills
  • Strategic planning skills
  • Employee retention strategies
  • Team leadership skills
  • Time management skills

Accomplishments

  • Bakery Manager of the Year Central Texas -2023
  • Excellence in Management Award store #479-2024
  • Excellence in Management Nominee store #479- 2025

Languages

English
Native language
Spanish
Beginner (A1)
A1

Certification

  • National Registry of Food Safety Professionals- Certified Food Safety Manager

References

References available upon request.

Timeline

Bakery Manager

HEB
04.2024 - Current

Bakery Manager

HEB
06.2023 - 03.2024

Bakery Manager

HEB
01.2020 - 06.2023

Cake Decorating Specialist

HEB
10.2018 - 01.2020

Bakery Manager

HEB
01.2016 - 10.2018

Bakery Lead

HEB
06.2015 - 01.2016

Bakery Representative

HEB
02.2014 - 06.2015

Central Checkout Specialist

HEB
06.2013 - 02.2014

Cashier

HEB
09.2012 - 06.2013

Professional Tattoo Artist

Tupelo
01.2006 - 08.2012

Bachelor of Science - Business-Human Resource Management

Western Governors University

Associate of Applied Science - Visual Communication- 3D Animation Specialization

Austin Community College

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