Sarah Dunnigan

• Research and evaluate evidence to make unbiased decisions
• Ensure timely and effective claims resolution.
• Track communications and follow ups with transportation providers during claims processes.
• Provide outstanding customer service throughout every stage of claims process, including prompt responses to client emails.
• Product claims reports as requested.
• Support leadership by identifying potential problems, working toward solutions, accepting added duties and or responsibilities as needed.
• Compiles data to view trends and reports back any process improvements or carrier change recommendations.
• Data entry into industry standard software and customer online portals.
• Followed up with customers on unresolved issues.
• Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
• Conducted full claim investigations and reported updates and legal actions.

• Receive, process, and reconcile statements
• Look for and provide solutions for accounting irregularities.
• Prepared vendor invoices and processed incoming payments.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
• Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
• Performed daily bank reconciliations, detecing and resolving discrepancies between bank statements and company records.
• Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

● Managing large amounts of inbound and outbound calls
● Identifying customers’ needs, verifying customer information, researching every issue, providing solutions, and building customer relations.
● Processing payments over phone and email.
● Strong verbal communication skills, along with active listening skills.
● Keeping up on delinquent accounts and being in contact with those customer accounts.
● Entering invoices to correct vendor.

• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Developed and offered unique discount options to drive interest in new product lines.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Preparation of daily deposits and financial reports.
• Processing payments/Co Payments.
• Greet and guide patients.
• Maintain patient care database by entering new information as it becomes available.
• Verifying patient information, findings, and reports.
• Maintain sanitation, tidiness, and adequate supplies in patient care areas and office space.
• Booking, coordinating, and rescheduling patient appointments.
• Accounts receivables
• EPIC Certification (2016).
• Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital
• Performed as subject matter expert for case management processes
• Supported patients with necessary care during end-of-life phases by coordinating hospice care
• Applied administrative knowledge and courtesy to explain procedures and services to patients
• Organized patient records and database to facilitate information storage and retrieval
• Responded to inquiries by directing calls to appropriate personnel
• Resolved customer complaints using established follow-up procedures