Sarah Dutton
Port Orange,FL
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering four years of related experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Training Administrator/ Tech Support Advisor
KellyConnect
03.2020 - 07.2024
- Audit payroll manually for new hires in training setting
- Create virtual training rooms
- Corresponded with advisors with attendance issues
- Coordinate new advisors in Salesforce
- Created Excel spreadsheets to ensure optimal organization
- Provide through support and problem resolution for customers
- Maintain composure and patience when faced with difficult customer situations
- Assist new advisors and explain protocols clearly and proficiently.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Served as a subject matter expert in the field of Training Administration, staying informed on industry trends and best practices to inform organizational training strategies.
- Improved overall organizational effectiveness through the execution of detailed competency mapping exercises that identified areas requiring targeted training efforts.
Sales Representative
Travis Turner Allstate Agency
05.2018 - 03.2020
- Assist customers with obtaining the correct amount of liability coverage to fit their personal needs
- Call potential customers to quote their household insurance needs
- Communicate with Mortgage companies for payment
- Assist with cancelling current insurance policies
- Work in a team environment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
FTS LLC
01.2019 - 05.2019
- Convert leads into sales
- Commission based salary
- Notate and organize contacts
- Work in a team-based environment.
Customer Service Representative
Sykes
02.2017 - 01.2019
- Answered calls from customers needing assistance
- Assisted customers with accounts
- Researched and updated customer accounts
- Communicated thoroughly to the customer and resolved customers problems effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Paraprofessional
Wabash-Miami Area Program - Wabash City Schools
08.2014 - 02.2017
- Assisted teachers in daily activities
- Supervised learning experiences with children
- Assisted with lesson planning
- Light clerical duties such as photocopies and answering telephone.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
Substitute Teacher
Wabash-Miami Area Program
12.1998 - 02.2017
- Substitute Teacher for special needs classrooms
- Followed teacher instructions, valuable employee without preparation
- Enjoy working with and helping children with special needs.
Paralegal
Hudson Legal Group
06.2011 - 06.2013
- Researched, reviewed, and briefed legal documents in a corporate setting
- Used on-line mainframe and web based systems to research legal documents
- Utilized Microsoft Excel to organize and document the shipment of legal documents
- Worked in a group setting successfully
- Utilized an online program to mail documents.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
Paralegal
Delventhal Law Office
04.2011 - 06.2011
- Externship - Paralegal
- Sent affidavit requests for medical records
- Entered client data into Excel spreadsheets
- Scanned client files, converted into PDF formats
- Participated as a witness to will signings and officially signed name as a witness of the firm
- Performed general office duties: answered multi-lined telephone, copied, faxed, scanned
- Researched medical insurance companies and performed other duties as assigned.
Education
Associate of Science - Paralegal
Brown Mackie College
Fort Wayne, IN05.2011
Skills
- Access, PowerPoint, Word, Excel
- Internet Research, LexisNexis and West Law Databases
- Learns new software applications quickly
- Excellent verbal and written communication skills Have frequently given presentations to large audiences
- Proficient in Spanish Strong computer skills and knowledgeable of Microsoft Word, PowerPoint, Excel
- Successful leader, equally effective as member of a team
- Highly organized able to multi-task and accomplish multiple objectives
- Professional demeanor and attentive to detail
- College graduate with solid academic skills and considerable experience planning and implementing programs, projects, and public-relations events
- Detail Oriented
- Training Evaluation
- Program implementation
- Curriculum Design
- Learning Management Systems
- Needs Assessment
- Verbal and written communication
- New hire on-boarding
Certification
- Paralegal Certificate, 06/01/24
- 4-40 Florida State Insurance Customer Service Representative, 06/01/24
Assessments
- Customer Focus & Orientation, Proficient, 05/01/19, Measures a candidate's ability to respond to customer situations with sensitivity., https://share.indeedassessments.com/share_assignment/ih7ckejipv0qe5ii
- Sales Skills: Influence & Negotiation, Highly Proficient, 05/01/19, Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers., https://share.indeedassessments.com/share_assignment/z57majvf4ui57t6u
- Basic Computer Skills: PC, Expert, 05/01/19, Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems., https://share.indeedassessments.com/share_assignment/kdegjljbplf7-lcs
Personal Information
Title: Training Administrative Assistant - Kelly Connect
Timeline
Training Administrator/ Tech Support Advisor
KellyConnect
03.2020 - 07.2024
Sales Representative
FTS LLC
01.2019 - 05.2019
Sales Representative
Travis Turner Allstate Agency
05.2018 - 03.2020
Customer Service Representative
Sykes
02.2017 - 01.2019
Paraprofessional
Wabash-Miami Area Program - Wabash City Schools
08.2014 - 02.2017
Paralegal
Hudson Legal Group
06.2011 - 06.2013
Paralegal
Delventhal Law Office
04.2011 - 06.2011
Substitute Teacher
Wabash-Miami Area Program
12.1998 - 02.2017
Associate of Science - Paralegal
Brown Mackie College
- Paralegal Certificate, 06/01/24
- 4-40 Florida State Insurance Customer Service Representative, 06/01/24
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