Abigail Rose
Huntington,WV
Summary
An experienced leader in finance with a proven ability to manage and coordinate service and programs, develop partnerships, and lead and motivate teams. Have been recognized for ability to work with a wide variety of internal and external stake holders. Demonstrate outstanding skills in the areas of finance, banking, and payroll.
Overview
8
8
years of professional experience
Work History
Assistant Toddler Teacher
Marshall University Reasearch Corporation
10.2023 - Current
- 30- 40 hours/week
- Utilized technology to develop instructional materials and activities for children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Contributed to positive classroom culture by modeling respect, empathy, cooperation, and kindness toward all children at all times.
- Modeled positive behavior and communication skills for students.
- Created safe and nurturing learning environment for preschoolers.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Provided one-on-one support for children with special needs to ensure their successful integration into group setting.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Supported children''s emotional and social development through positive reinforcement and open communication strategies.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Assessed student progress and provided feedback on educational development.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Monitored classroom to verify safe and secure environment.
- Worked closely with lead teacher to monitor students'' developmental milestones while identifying potential areas for growth or intervention when necessary.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Complete accurate time sheets and ensure timely submission of data for correct pay
- Enter taxes, benefits, and other deductions for personal pay record
- Manage own leave and earning statements to verify charges of leave and other time
Server Shift Leader
Buddy's All American BBQ
06.2023 - 01.2024
- 40hours/week
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented systems for tracking employee hours accurately, streamlining payroll processes and reducing discrepancies.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory levels to reduce waste, ordering supplies in timely manner based on projected needs.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Ensured optimal staffing levels during each shift, adjusting schedules as needed to accommodate fluctuations in business volume.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Consistently met or exceeded sales goals through upselling techniques.
- Promoted positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Maintained detailed records of daily sales transactions for accurate reporting purposes.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Complete accurate time sheets and ensure timely submission of data for correct pay
- Enter taxes, benefits, and other deductions for personal pay record
- Manage own leave and earning statements to verify charges of leave and other time
Teller
Universal Federal Credit Union
06.2019 - 08.2021
- 35 hours/week
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates to ensure quality assurance.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on online banking and mobile banking applications.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Generated monthly reports on customer activity and customer feedback.
- Processed customer transactions promptly, minimizing wait times.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted with training of new tellers on policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Executed wire transfers, stop payments and account transfers.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations including technical competence.
- Worked well in team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Complete accurate time sheets and ensure timely submission of data for correct pay
- Enter taxes, benefits, and other deductions for personal pay record
- Manage own leave and earning statements to verify charges of leave and other time
Bank Teller Supervisor
Huntington Federal Savings Bank
02.2016 - 06.2019
- 40 hours/week
- Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to development of positive work environment through team building initiatives and employee recognition programs.
- Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Examined tellers' reports of daily transactions for accuracy.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Maintained secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Counted cash drawers and made bank deposits.
- Supported financial director with special projects and additional job duties.
- Complete accurate time sheets and ensure timely submission of data for correct pay
- Enter taxes, benefits, and other deductions for personal pay record
- Manage own leave and earning statements to verify charges of leave and other time
Education
Some College (No Degree) - Elementary Education
Marshall University
Huntington, WVSkills
- Creative Thinking
- Safety Monitoring and Management
- Heartsaver CPR AED (CPR AED)
- Documentation And Reporting
- Student Performance Evaluations
- Analytical Thinking
- Financial record keeping
- Conflict Resolution
- Microsoft Products - Excel, Word, and Power Point
- Language skills
- Social Skills Development
- Honest and Dependable
Timeline
Assistant Toddler Teacher
Marshall University Reasearch Corporation
10.2023 - Current
Server Shift Leader
Buddy's All American BBQ
06.2023 - 01.2024
Teller
Universal Federal Credit Union
06.2019 - 08.2021
Bank Teller Supervisor
Huntington Federal Savings Bank
02.2016 - 06.2019
Some College (No Degree) - Elementary Education
Marshall University
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