SARAH Eberhart
Chantilly,VA
Summary
Experienced property manager with a strong background in property management. Efficiently oversees multiple properties, successfully managing tenant relations and property maintenance. Results in increased occupancy rates and heightened tenant satisfaction. Demonstrates expertise in financial management and effective team leadership, ensuring properties consistently achieve operational and financial goals.
Overview
17
17
years of professional experience
Work History
Regional Property Manager
Hines
06.2022 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Community Manager
Hines
08.2021 - 06.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Business Manager
Lincoln Property Company
05.2019 - 08.2021
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
Business Manager
Lincoln Property Company
02.2018 - 04.2019
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions
Resident Manager
Lincoln Property Company
02.2014 - 02.2018
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated with legal counsel to ensure compliance with housing laws and regulations, protecting property from potential liabilities.
- Managed, scheduled and determined workload for seven-member property management team.
Leasing Professional
Lincoln Property Company
07.2008 - 02.2014
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Kept meticulous records of correspondence between management and tenants.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Skills
- Effective Organizational Skills
- Service-Oriented Communication
- Administrative Process Understanding
- Social Media Management
- Digital Content Development
- Employee Training Specialist
- Property Operations Oversight
- Tenant Engagement
- Financial Budgeting
- Resolution Strategy Development
- Market Research
- Community Outreach
Websites
Awards
- Multiple Quarterly Sales & Service Awards, LPC
- Resident Manager of the Year Nominee, LPC
- 2015 Certified Training Associate of the Year, LPC
- 2016 Gold Medallion Award Recipient, LPC
- 2017 Marketing Magic Award, LPC
- 2018 Good Cents Idea Award Recipient, LPC
- 2025 Kingsley Excellence Award, Hines
Timeline
Regional Property Manager
Hines
06.2022 - Current
Community Manager
Hines
08.2021 - 06.2022
Business Manager
Lincoln Property Company
05.2019 - 08.2021
Business Manager
Lincoln Property Company
02.2018 - 04.2019
Resident Manager
Lincoln Property Company
02.2014 - 02.2018
Leasing Professional
Lincoln Property Company
07.2008 - 02.2014
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