Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Eby

Linkedin.com/in/sarah-eby/

Summary

Personable Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Senior Customer Support Associate

Autodesk
04.2024 - Current
  • Supports 10 "Key Accounts" by fostering trust and loyalty, delivering personalized experiences.
  • Monitors various slack channels to offer guidance and expertise for Tier 1 agents.

Customer Support Associate

Autodesk
03.2022 - 04.2024
  • Manages customers' expectations of support and technology functionality in order to provide positive user experience.
  • Responds to support requests from end users and patiently walks individuals through basic troubleshooting tasks.
  • Documents transactions and support interactions in CRM software for future reference and addition to knowledge base.

Customer Care Support Assistant

Brilliant Earth
05.2021 - 03.2022
  • Described product highlights and benefits to help guide purchasing decisions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained a CSAT score between 4.5 and 5.0 throughout the entire year.

Marketing & Public Relations Intern

Versatek Enterprises, LLC.
01.2021 - 05.2021
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Created and provided marketing material to meet business needs.
  • Created innovative and unique product branding strategies.

Education

Bachelor of Science - Marketing

Messiah University
Mechanicsburg, PA
05.2021

Skills

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Brand Awareness
  • High-Volume Environments
  • CRM Software
  • Conflict Management
  • Cross-Functional Communication

Timeline

Senior Customer Support Associate

Autodesk
04.2024 - Current

Customer Support Associate

Autodesk
03.2022 - 04.2024

Customer Care Support Assistant

Brilliant Earth
05.2021 - 03.2022

Marketing & Public Relations Intern

Versatek Enterprises, LLC.
01.2021 - 05.2021

Bachelor of Science - Marketing

Messiah University

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