Sarah Eddy
Smyrna,DE
Summary
Energetic Sales Representative with a proven track record of identifying prospects and converting leads into customers. Possesses superior communication skills, understanding of client needs, and high sales closing rates. Recognized for creativity and resourcefulness in consistently exceeding sales, revenue, and profit goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life Insurance Specialist
Sbli of Massachusetts
Woburn , Massachusetts
3 2021 - 08.2024
- Make outbound calls to leads (provided by the company) to clients who are looking to gain information on life insurance and purchase a policy. Help clients find or determine their life insurance needs.
- Utilized CRM systems effectively for tracking leads, managing contacts, and optimizing sales strategies.
- Conducted regular reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage.
- Negotiated favorable terms for policyholders during the underwriting process, based on individual circumstances.
- Analyzed clients' needs and financial goals, recommending suitable life insurance policies accordingly.
- Enhanced company reputation by delivering exceptional customer service and support to existing clients.
- Increased policyholder satisfaction by providing comprehensive and personalized life insurance solutions.
- Demonstrated consistent performance by meeting or exceeding established sales targets throughout tenure as a Life Insurance Specialist.
- Mentored new agents, sharing expertise and fostering a collaborative work environment for team success.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales averaging $250,000 a year in premium growth
Financial Sales Representative
TD Bank-Hudson, NH
Hudson , NH
11.2018 - 03.2021
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Developed incentives, exceeded sales by 20% targets to increase revenue.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Represented company at industry events to promote financial wellness
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Developed long-lasting relationships with clients through effective communication and understanding of their financial goals.
- Consistently exceeded monthly sales quotas while maintaining strong adherence to ethical standards and compliance requirements.
Store Manager
Torrid Plus Sizes-Nashua, NH
Nashua, NH
07.2017 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Took store from bottom performing and sales of 500k a year to top performing in KPI and 1 million a year
Store Manager
Prime Communications, Inc./cellworld-Tewsbury ma
Tewksburry , MA
11.2015 - 07.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager/Store Manager
The Walking Company-Burlington, MA
Burlington , MA
03.2015 - 11.2015
- Help customers find the best shoe for them by providing a foot analysis and correctly measuring the foot.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Manage and coach staff to make sure all are hitting the store key performance indicators
STORE MANAGER
GameStop-Leominster, MA
Leominster , MA
04.2007 - 03.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Exceeded sales targets and generated over $62,000 in sales in one month.
Education
Diploma -
MURDOCK MIDDLE HIGH SCHOOL
Winchendon Skills
- Sales proficiency
- Building Relationships
- Upselling strategies
- Staff Development
- Business Development
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Sales management
- Complaint resolution
- Talent Development
- Inbound and Outbound Calling
- Relationship Building
Certification
Life and Health Insurance
Additional Information
SKILLS & ABILITIES Customer service and sales
Timeline
Financial Sales Representative
TD Bank-Hudson, NH
11.2018 - 03.2021
Store Manager
Torrid Plus Sizes-Nashua, NH
07.2017 - 11.2018
Store Manager
Prime Communications, Inc./cellworld-Tewsbury ma
11.2015 - 07.2018
Assistant Store Manager/Store Manager
The Walking Company-Burlington, MA
03.2015 - 11.2015
STORE MANAGER
GameStop-Leominster, MA
04.2007 - 03.2014
Life Insurance Specialist
Sbli of Massachusetts
3 2021 - 08.2024
Diploma -
MURDOCK MIDDLE HIGH SCHOOL
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