Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Sarah Edwards

Kershaw
As long as you treat everyone else like they're more important than you, it can never ring true.
self

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

40
years of professional experience

Work History

Phoenix Quality Rentals & Repair

General Manager
07.1989 - Current

Job overview

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Responsible for all purchasing and selling of all rental inventory.
  • Located and ordered all parts and auxiliary equipment neede to maintain equipment.
  • Maintained a full working knowledge of each piece of rental equipment including but not limited to its uses, service, repair, and modifications for rental specific applications.

USAF

Air Traffic Control Radar Repair
09.1983 - 04.1988

Job overview


  • Maintained ASR, PAR, IFFSIFF radar systems and their ancillary equipment.
  • Calibrated systems for optimum performance.
  • Tracked and reported issues and outages of all communications systems for Pacific Air Command,
  • Acted as Liaison between each system service group and Communications Command.

Education

Grand Canyon University
Phoenix, AZ

Bachelor of Science from Elementary Education- Science
08.2009

Skills

  • Inventory and Pricing Control
  • Analytical Skills
  • Process Redesign
  • Product and Market Analysis
  • Supervision, Training, Scheduling, Hiring/Firing
  • Budgeting and Cost Control Strategies
  • Facility Management
  • Sales Expertise
  • Problem Resolution
  • Client Account Management
  • Purchasing and Planning
  • Preventive Maintenance, Troubleshooting, Repair of Electrical, Mechanical, Hydraulic, and Fuel Operated Equipment
Availability
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Timeline

General Manager

Phoenix Quality Rentals & Repair
07.1989 - Current

Air Traffic Control Radar Repair

USAF
09.1983 - 04.1988

Grand Canyon University

Bachelor of Science from Elementary Education- Science

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Sarah Edwards