Sarah Edwards
Madison,MS
Summary
Highly experienced Girl Scout manager with 24 years of progressive leadership roles. Demonstrated track record in corporate management for 4 years. Self-motivated and adept at thriving with minimal supervision. Exceptional communication skills and ability to excel in fast-paced environments. Proven expertise in strategic and tactical planning, coupled with strong analytical and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Chief Operating Officer
Girl Scouts of Greater Mississippi
09.2014 - Current
- Provide motivation and mentoring to staff to execute and achieve the vision of the council leadership in the areas of recruitment, adult development, girl programming, which includes summer camp and the product sales programs, fund development, and communications teams.
- Collaborate with each team to develop realistic, data-driven goals for girl and adult membership, program goals to address any concerns identified in the Girl Scout "Voices Count" surveys, meet budgeted goals for product sales program goals, identify and approach new sources of income and provide clear and inspiring communciations to internal and external audiences through a variety of media.
- Analyze problem areas and gaps to develop solutions to attract our target audience.
- Meet weekly with staff to track individual goals, assess progress, and make adjustments where needed.
- Identify gaps in service, procedures, and policies, develop staff teams to close the gaps, and present findings to the CEO before implementing the changes to volunteers.
- Represent the Council and Chief Executive Officer as needed to both internal and external audiences.
- Developed and implemented strategies to increase operational efficiency.
Supervisor in Client Services
JPMorgan Chase
06.2010 - 09.2014
- Company Overview: Loan Administration and Document Services.
- Lead the daily workflow for a team of 9 to 17 people, assigning resources as needed to accomplish daily goals.
- Collaborate across multiple teams to handle escalated issues within service level agreements, assuring customer satisfaction.
- Track and monitor special projects for timely completion.
- Provide monthly one-on-one meetings with each staff member to review performance.
- Plan weekly staff meetings, keeping all staff up to date on procedure changes.
- Meet weekly with upper management to alert them of possible issues, increases, or decreases in performance measurements.
- Monitor staff overtime to remain within budgeted allowances.
- Loan Administration and Document Services.
Staff member in Retrieval and Certifications
JPMorgan Chase
11.2009 - 06.2010
- Company Overview: Loan Administration and Document Services
- Run reports tracking movement of files/loans through processes
- Research missing documents and create Affidavits to replace missing documents
- Work special projects as assigned
- Loan Administration and Document Services
CEO
Girl Scouts Of Northeast Mississippi
Tupelo, Mississippi
01.2005 - 07.2008
- Provide leadership, direction and vision for the achievement of annual corporate goals in the areas of membership, program, adult development, fund development, communications and finance
- Represent the Council in the community, speaking to community groups about the need for and benefits of Girl Scouts
- Work with local United Ways, preparing annual funding requests and completing required reporting by deadlines
- Direct the day to day operations for a staff of 16 towards achieving the goals as set by the Board of Directors
- Hire, evaluate and release staff
- Prepare and manage the annual Council budget of approximately $4,000,000
Director of Program Services
Girl Scouts of Limberlost Council
Fort Wayne, IN
10.2004 - 12.2004
- Provide leadership, direction and support to the Program Team members overseeing the annual Cookie Sale, Day Camp, Resident Camp and age level weekend activities
- Oversee annual production of Council Program Resource booklet, including soliciting sponsorships of program activities
- Introduce Outcome Measurements reporting to measure effectiveness of Council program activities
Membership Director
Girl Scouts of Silver Waters Council
07.1994 - 09.2003
- Served as Membership Director for six service units, responsible for membership growth and volunteer recruitment
- Held recruitment events at schools to recruit girls and adult volunteers
- Spoke to community groups to recruit non-traditional volunteers
- Worked with churches and other organizations to provide meeting places for troops
- Served as Fund Development Director
- Recruited team to conduct annual direct mail fund drive
- Worked with Executive Director in to initiate annual fund raising event for multiple year gifts
- Researched for and wrote grant proposals to fund specific projects and programs
- Served as Program Director
- Worked with staff and volunteers to evaluate needs and interests of girls
- Planned events, secured sites, recruited volunteered to host events for girls
- Planned annual Day Camp program and activities, recruited volunteers, secured donations for snacks and materials
- In all roles, responsible for the recruitment of volunteers, meeting goals for membership and funding
Education
BA - Pre-Law
University of Louisiana at Monroe
01.1993
High School - graduated with Honors
St. Frederick High School
01.1983
Skills
- 24 years of Girl Scout leadership experience
- Operations Oversight
- Planning and execution
- Budget Administration
- Performance Management
- Self-motivated
- Communication skills
- Strategic planning
- Tactical planning
- Analytical skills
- Problem-solving skills
- Risk Management
- Cross-Functional Collaboration
- Policy Development
Accomplishments
2002, Graduated from the West Ouachita Chamber of Commerce Community Leadership and Economic Development Class.
Volunteer Experience
- Second Vice President, Our Lady of Fatima PTO
- President, Our Lady of Fatima PTO
- Elected School Board Member, Our Lady of Fatima
- Religious Education Instructor, St. James Catholic Church
Timeline
Chief Operating Officer
Girl Scouts of Greater Mississippi
09.2014 - Current
Supervisor in Client Services
JPMorgan Chase
06.2010 - 09.2014
Staff member in Retrieval and Certifications
JPMorgan Chase
11.2009 - 06.2010
CEO
Girl Scouts Of Northeast Mississippi
01.2005 - 07.2008
Director of Program Services
Girl Scouts of Limberlost Council
10.2004 - 12.2004
Membership Director
Girl Scouts of Silver Waters Council
07.1994 - 09.2003
BA - Pre-Law
University of Louisiana at Monroe
High School - graduated with Honors
St. Frederick High School
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