Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Sarah Edwards

Sarah Edwards

Norman,OK

Summary

Friendly and efficient customer service and sales associate team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Cheerful and upbeat professional with a history of exceeding customer service expectations. Positive and upbeat Customer Service Specialist bringing 10 plus years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

19
19
years of professional experience

Work History

Cashier

Homeland Grocery
10.2021 - Current
  • Provided excellent customer service to foster satisfaction and loyalty
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience
  • Listened to guests to understand needs and help each person select optimal products and services
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware

Bakery Clerk

Homeland Grocery
05.2019 - 09.2021
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods

Cashier

Homeland Grocery
03.2011 - 05.2019
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Worked closely with front-end staff to assist customers
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Fuel Center Clerk

Homeland Grocery
05.2011 - 04.2017
  • Created communication strategies to meet client objectives
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Customer Service Representative

Williams Sonoma Call Center
08.2010 - 10.2010
  • Completed 5 week customer service training
  • Handled incoming and outgoing sales and customer service calls

Sales Associate

Bed Bath And Beyond
11.2009 - 08.2010
  • Reviewed customer data to assess current issues and determine potential solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with purchase decisions
  • Acknowledgement of excellent customer service from repeat customers
  • Assisted in Customer service area when needed
  • Inventoried at various locations in Metro Area

Cashier

American Eagle Outfitters
11.2007 - 07.2009
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Helped customers find specific products, answering questions and offering advice
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Worked closely with front-end staff to assist customers
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Sales Associate

Kohls
11.2006 - 01.2007
  • Seasonal Employee in Fine Jewelry Department
  • Verified that all merchandising standards were maintained daily
  • Recommended merchandise to customers based on needs and preferences
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction

Education

High School Diploma - undefined

Piedmont High School
Piedmont, OK

Skills

  • Telephone Skills
  • Reliable and punctual
  • Listening skills
  • Cash handling accuracy
  • POS system operation
  • Outgoing personality
  • Time management ability
  • Customer- and service-oriented

    • Verbal and written communication

Hobbies and Interests

I love cooking, dancing to relieve stress, spending time with family and friends and most of all being a mom.

Timeline

Cashier

Homeland Grocery
10.2021 - Current

Bakery Clerk

Homeland Grocery
05.2019 - 09.2021

Fuel Center Clerk

Homeland Grocery
05.2011 - 04.2017

Cashier

Homeland Grocery
03.2011 - 05.2019

Customer Service Representative

Williams Sonoma Call Center
08.2010 - 10.2010

Sales Associate

Bed Bath And Beyond
11.2009 - 08.2010

Cashier

American Eagle Outfitters
11.2007 - 07.2009

Sales Associate

Kohls
11.2006 - 01.2007

High School Diploma - undefined

Piedmont High School

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