SARAH E FORSBERG
Charleston,SC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Executive
Phaxis
01.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed 35 accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized client solutions.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Built the Education Staffing Services program.
Regional Account Manger
AMN Heatlhcare
05.2023 - 01.2024
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
Account Manager II
AMN Healthcare
09.2022 - 05.2023
- Developed and fostered relationships with over 30 clients across state of South Carolina in various healthcare modalities
- Continue to build deep relationships with clients to develop trust and understand specific needs through clear communication
- Serve as 30 clients primary day-to-day contact
- Successfully trained and developed team of recruiters, provided all tools and resources to line them up for success
- Grew over fifty percent of accounts in two months
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Built relationships with customers and community to promote long term business growth
- Negotiated prices, terms of sales and service agreements
- Maintain communication with all clients regarding open orders, candidate supply, confirmed clinicians, and contract end dates
- Establish consultative relationships with facility contacts to identify current and potentially needs that drive future orders, timing of orders, and current and future fill rates
- Offer proactive solutions for cross departmental staffing challenges
- Conduct and design Order Alerts for hard to fill and priority orders
- Navigate entire client organization through consistent phone and email strategies in order to cultivate relationships as well as referrals with relevant departments and hierarchy of decision makers
- Work with the Regional Director of the company to secure business opportunities
- Leverage third party vendor management software systems to increase speed of candidate submissions and offers
Account Manager
Maxim Healthcare Staffing
03.2021 - 09.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Recruiter
Maxim Healthcare Staffing
01.2019 - 03.2021
- Screened and interviewed qualified healthcare Exceeded yearly goals
- Recognized as top recruiter in East area at Maxim Healthcare
- Built and maintained relationships with healthcare professionals to gain knowledge resulting in generating referrals and sales leads
- Developed professional relationships with active healthcare providers and partnered with them throughout their entire placement
- Met daily, weekly, and monthly to discuss and track key performance goals
- Gave back to community by volunteering and partnering with various philanthropic organizations
Education
Bachelor of Science - Recreational Therapy
Clemson University
Clemson, SC05.2018
Skills
- Time Management
- Communication
- Collaboration
- Leadership
- Interpersonal Skills
- Account Verification
- Business Development
- Attention to detail
- Pipeline Management
- Client Relationship Building
- Account Management
- Customer Relationship Management (CRM)
- Strong relationships
References
- Alli Demopoulos, Recruiter, AMN Healthcare, 440-591-9117, allidemop@scbglobal.net
- Hayley McIntire, Business Development Manager, Maxim Healthcare, 828-432-7214, hmcintire@maxhealth.com
Timeline
Account Executive
Phaxis
01.2024 - Current
Regional Account Manger
AMN Heatlhcare
05.2023 - 01.2024
Account Manager II
AMN Healthcare
09.2022 - 05.2023
Account Manager
Maxim Healthcare Staffing
03.2021 - 09.2022
Recruiter
Maxim Healthcare Staffing
01.2019 - 03.2021
Bachelor of Science - Recreational Therapy
Clemson University
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