Sarah Egli
Houston,TX
Summary
Results-driven quality assurance and guest services professional, recognized for implementing initiatives that enhance efficiency and drive productivity. Demonstrates exceptional time management and proactive problem-solving skills in customer support roles, consistently achieving positive results. Known for optimizing operational workflows while ensuring high levels of customer satisfaction through meticulous attention to detail and quality service.
Overview
8
8
years of professional experience
Work History
Control System Integrator
PLC Construction
Liberty, TX
01.2024 - Current
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained up-to-date records of all hardware inventory associated with the SCADA system.
- Developed user manuals and documentation related to the installation, operation, and maintenance of SCADA systems.
- Programmed PLCs, HMIs, RTUs, and other control devices to interface with the SCADA system.
- Identified areas where automation could improve efficiency and reliability within existing processes.
- Configured databases to store real-time process data from field equipment.
- Developed hardware design for systems, integrating user-friendly interface points to promote smooth functionality.
Administrative Assistant
PLC Construction
Liberty, TX
07.2022 - 12.2023
- Managed office supplies inventory and placed orders when necessary.
- Managed file organization efficiently.
- Managed payroll processing for employees.
- Processed weekly and monthly payroll for employees accurately and on time.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Processed invoices in accordance to established procedures.
- Maintained accurate records of all invoice transactions.
- Contacted vendors to follow up on late invoices.
- Processed invoice payments and recorded information in account database.
Client Relations Coordinator
Precept Wealth Management
Humble, TX
01.2022 - 03.2022
- Performed basic administrative tasks such as filing documents or scheduling appointments.
- Created content such as newsletters or email campaigns targeted at existing customers.
- Participated in trade shows or other events designed to enhance brand awareness among target audiences.
- Drove customer escalations to resolution by engaging directly with clients.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Evaluated company’s digital marketing plan and social media strategy to identify strategic weaknesses.
Cashier/Customer Service Cashier
Freddy's Frozen Custard & Steakburgers
New Caney, TX
07.2021 - 01.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Digital Media Production Manager
Highpoint Fellowship
Splendora, TX
01.2021 - 01.2022
- Worked closely with senior leaders of the church in developing new ideas and initiatives.
- Devised and applied a thorough strategy for social media related to services.
- Created social media marketing strategies and oversaw management of accounts.
- Coordinated virtual events to drive user engagement.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Developed and executed social media and digital marketing campaigns to elevate brand presence.
- Ensured the church's online presence remained current with consistent updates on available services.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
Restaurant Hostess
The Kitchen
Cleveland, TX
09.2020 - 06.2021
- Provided menus and answered questions about menu items and specials.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accepted payments from guests for dine-in and take-out foods.
- Built positive relationships with other front-of-house and kitchen staff.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assistant Coach
World Champions Centre
Spring, Texas
06.2017 - 12.2017
- Ensured timely arrivals by consistently maintaining on-time attendance.
- Designed comprehensive warmup protocols to elevate athletic readiness.
- Introduced engaging activities that significantly improved students' skill levels.
- Managed facility upkeep ensuring safety standards were met.
- Welcomed coaching, constructive criticism and recognition with humility.
- Collaborated with instructors and coaches to assess student progress.
- Cultivated a professional yet engaging environment for class participants.
- Collaborated with students and parents to enhance positive feedback from families.
- Conducted assessments on students using drills from recreational lessons.
Education
Associate of Science - Business Administration
Lone Star College System
Kingwood, TX05-2023
Skills
- Customer support
- Systems analysis
- Filing
- Direct deposit processing
- Fast and efficient service worker
- Quality assurance and control
- Time management
- Guest services
Mediaproduction
I efficiently and safely operate assigned equipment, and perform necessary adjustments for overall production. I have a good knowledge of digital media and have produced video content in support of Highpoint Fellowship's mission. I am detail oriented and organized with technical troubleshooting and problem-solving skills.
Timeline
Control System Integrator
PLC Construction
01.2024 - Current
Administrative Assistant
PLC Construction
07.2022 - 12.2023
Client Relations Coordinator
Precept Wealth Management
01.2022 - 03.2022
Cashier/Customer Service Cashier
Freddy's Frozen Custard & Steakburgers
07.2021 - 01.2022
Digital Media Production Manager
Highpoint Fellowship
01.2021 - 01.2022
Restaurant Hostess
The Kitchen
09.2020 - 06.2021
Assistant Coach
World Champions Centre
06.2017 - 12.2017
Associate of Science - Business Administration
Lone Star College System
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