Organized and dedicated professional with proven history of providing exceptional customer service in fast-paced environments. Offering strong attention to detail and decision-making skills to manage multiple, simultaneous tasks. Self-motivated work ethic to perform productively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Traffic Technician
Indian River County Board of County Commissioners
06.2024 - Current
Assisted in the reduction of congestion through the design and implementation of traffic management plans.
Optimized school zone safety by assessing crossing locations and implementing necessary improvements.
Contributed to regional transportation planning efforts by providing input on local needs based on collected data analysis.
Supported county planners in developing comprehensive transportation plans for future growth and development.
Implemented adaptive signal control technology, reducing travel times for motorists during peak hours.
Coordinated with emergency services during incidents affecting roadways, ensuring timely response and resolution.
Utilized GIS software to create detailed maps and analyze spatial data related to transportation projects.
Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
Traffic Engineering, Staff Assistant III
Indian River County Board of County Commissioners
12.2023 - 06.2024
Utilized software tools such as Microsoft Office Suite, and enterprise systems to perform daily tasks.
Oversaw document handling, including drafting correspondence, filing records, and maintaining data integrity in digital and physical systems.
Provided high-level administrative support to senior management, ensuring smooth daily operations and efficient office workflows.
Managed complex calendars, coordinated meetings, and prepared agendas, reports, and presentations with accuracy and discretion
Enhanced project efficiency by implementing innovative engineering solutions and reducing costs.
Wrote, reviewed and edited technical document in accordance with template requirements.
Administrative Assistant
Mullinax Ford Of Vero Beach
06.2022 - 12.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded outgoing and returning shipments.
Managed CDK databases converting complex data into easy-to-interpret data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Program Analyst/FBI NICS CJIS Division
Ruchman And Associates, Inc.
01.2019 - 02.2021
U.S. Government secret security clearance
Provided support to Federal Bureau of Investigation, National Instant Criminal Background Check System (NICS) Section at Criminal Justice Information Services (CJIS) Division.
Verified and validated documents within NICS and CJIS Division databases.
Provided analysis by reviewing, processing, and validating information, transactions, permits, and identifiers.
Created documents using Excel spreadsheets to analyze, track, and maintain records within NICS and CJIS databases.
Processed appeal requests and submitted disposition documentations for accuracy.
Wholesale, Parts Department
Velde Ford, Inc.
05.2017 - 12.2018
Mitigated financial discrepancies by managing invoices and wholesale accounts.
Maintained inventory logs of damaged goods and back orders and reconciled any inventory discrepancies.
Fostered satisfactory relationships with wholesale customers by providing excellent customer service.
Logistics Team Lead
Target
01.2015 - 04.2017
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
Produced weekly status reports detailing logistic operations and problems.
Printed tickets, picked supplies and filled packages under tight deadlines.
United States Marine, Logistics
United States Marine Corps
10.2006 - 10.2014
Eight years of honorable service
US Government Top Secret security clearance
Processed repair order transactions by creating daily courier files
Supervised reconciliation procedures for six companies within the Battalion.