Years of animal care and medical experience
Sarah Pyle
Rockwall,TX
Summary
Friendly company representative with almost 20 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in many microsoft programs with training in a variety of product services.
Overview
9
9
20
20
Years of customer service
2
2
Years of IT entry level experience
Work History
Customer Service Representative/Dog Groomer/Vet Technician Assistant
Metro Animals
Plano, Texas
01.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative/Dog Groomer/Sales Associate
La Pawz
Plano, TX
04.2020 - 11.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Determined customer needs and interests to provide customers the best products and services.
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and deliver customer sales quotes.
- Prioritized tasks and projects to meet tight deadlines.
- Built relationships with customers and community to promote long term business growth.
- Exceptional computer skills
- Set and achieved company defined sales goals.
Personal Shopper/Customer Service Representative/Assistant Manager
Kroger
Rockwall, TX
05.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Drove store revenue by offering customers accessories and related purchases to complete selections
Vet Technician/sales Associate/ Software Training
CityVet
Dallas, TX
02.2014 - 08.2018
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended services and explained features and costs to help customers make educated buying decisions.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Brought in new customers and retained base through proactive management of individual needs.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
N/A - IT Entry Level/Cyber Security
Udemy/Professor Messer Online Classes
OnlineVet Tech - Animal Medicine
Vet Tech Apprenticeship
CityVet12.2016
Associate of Arts - Major-Business/Minor-Psychology
Collin College
Plano, TX08.2003
High School Diploma -
Rockwall High School
Rockwall, TX06.2000
Skills
- Basic entry level IT (currently in school to learn more and to receive my cyber security degree)
- Reading Comprehension
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Customer Account Management
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Service Quality
- Courteous with Strong Service Mindset
- Microsoft SharePoint
- Subtraction and Addition
- Responding to Difficult Customers
- Upselling Products and Services
- Upbeat and Positive Personality
- Server Maintenance
- Issue and Complaint Resolution
- Service Recommendations
- Customer Data Confidentiality
- Order and Refund Processing
- Creative Solutions
- Staff Support
- Customer Service and Assistance
- Technical Documentation
- Microsoft Exchange
- Invoice Preparation and Processing
- Multiplication and Division
- Patient and Empathetic
- Safety Standards
- Apple Final Cut Pro
- Administrative and Office Support
- Telecommunications Systems
- Google Drive
- First-Tier Technical Support
- Active Learning
Timeline
Customer Service Representative/Dog Groomer/Vet Technician Assistant
Metro Animals
01.2022 - Current
Customer Service Representative/Dog Groomer/Sales Associate
La Pawz
04.2020 - 11.2021
Personal Shopper/Customer Service Representative/Assistant Manager
Kroger
05.2017 - 10.2019
Vet Technician/sales Associate/ Software Training
CityVet
02.2014 - 08.2018
N/A - IT Entry Level/Cyber Security
Udemy/Professor Messer Online Classes
Vet Tech - Animal Medicine
Vet Tech Apprenticeship
Associate of Arts - Major-Business/Minor-Psychology
Collin College
High School Diploma -
Rockwall High School
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