Sarah-Ellen Smith
Springfield,OH
Summary
Diligent with a background in online grocery operations. Successfully managed inventory and ensured timely order fulfillment, enhancing customer satisfaction. Demonstrated effective communication and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hostess
Texas Roadhouse
09.2025 - Current
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Handled guest inquiries and complaints with professionalism to ensure resolution.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
School Bus Aide
Northeastern Local School Dist
02.2025 - 04.2025
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
Residential Aide
Clark County Mental Health Services
06.2023 - 11.2024
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Online Grocery Associate
Walmart
01.2023 - 04.2023
- Managed customer service inquiries and complaints for customer satisfaction.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Host
Roosters
04.2021 - 09.2022
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered customer questions about hours, seating, and menu information.
- Took initial drink orders and relayed information to wait or bar staff.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Cliff Park High School
Springfield, OH05.2023
Skills
- Customer Experience
- Personal Shopping
- Order Accuracy
- Handheld Computers
- Anticipating Customer Needs
- Safety Protocols
- Guest Satisfaction
- Employee Training
- Flexible and Adaptable
Timeline
Hostess
Texas Roadhouse
09.2025 - Current
School Bus Aide
Northeastern Local School Dist
02.2025 - 04.2025
Residential Aide
Clark County Mental Health Services
06.2023 - 11.2024
Online Grocery Associate
Walmart
01.2023 - 04.2023
Host
Roosters
04.2021 - 09.2022
High School Diploma -
Cliff Park High School