Forward-thinking manager with 10 year experience at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Implemented creative programs to boost employee retention and decrease turnover.
Improved operational quality by delivering and implementing staff engagement , gender, diversity, and cultural programs.
Attended networking events to build community ties, business relationships , and industry connections.
Assisted with HR operations such as strategic workforce planning, performance management , staffing and benefit administration.
Grow sales and boosted profits by applying proactive management strategies and enhancing sales techniques.
Maintain a positive relationship with all stakeholders at the Dallas Love Field airport.
Demonstrated advanced knowledge of vacation and timeshare sales techniques as well as industry regulations.
Maintained a client lead database and kept it up by updating information on a regular basis.
Guided sales prospects on resort property tours and followed up with targets sales presentations.
Worked closely with clients to help them get the loans and credit reports they needed.
Conducted job interviews and made hiring decisions based on the stores needs.
Kept track of inventory and made sure products are available.
Met and exceeded store sales and profit targets by inspiring consumer loyalty.
Was in charge of employees scheduling in order to guide operations and ensure adequate staffing during peak periods.
Used Microsoft office, Excel to analyze and interpret store trends to aid scheduling.
Protected the store from loss or theft by establishing and enforcing clear security policies.