SARAH EMSHOFF
Summary
Detail-oriented professional with beginner experience in software engineering. Skilled in user acceptance testing, cross-functional partnership building and project management.
Overview
7
7
years of professional experience
Work History
Internal Intern
Legalzoom.com, Inc.
01.2025 - Current
- Review support tickets from operational teams to correct technical problems impacting end users
- Contribute changes to code repositories to support developers and resolve production support tickets
- Support staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Conduct user acceptance testing for a variety of company products and priority initiatives
- Conduct research for various projects, leading to well-informed decisions and successful outcomes
- Gain valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Processing Assistant
Legalzoom.com, Inc.
03.2024 - 01.2025
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks
- Conducted user acceptance testing for a variety of company products and priority initiatives
- Assisted team members in meeting deadlines, ensuring timely completion of all projects
- Analyzed problems and worked with teams to develop solutions
- Collaborated with engineering teams to ensure seamless development and launch
Fulfillment Specialist
Legalzoom.com, Inc.
11.2018 - 03.2024
- Prepared and reviewed 501c3 applications to help customers gain tax exempt status
- Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction
- Provided exceptional customer service to internal and external customers
- Facilitated cross functional change management to ensure successful product launch
- Assisted group leaders and subordinates in daily task management and assist in training measures
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting
Education
Bachelor of Arts - Psychology
The University of Texas At Austin
Austin, TX08-2017
Skills
- Attention to detail
- Outstanding communication skills
- JIRA
- Testing and debugging
- Scrum methodology
- Manual and regression testing
- User acceptance testing
- End-to-end testing
- Operational support
- Project coordination
Timeline
Internal Intern
Legalzoom.com, Inc.
01.2025 - Current
Processing Assistant
Legalzoom.com, Inc.
03.2024 - 01.2025
Fulfillment Specialist
Legalzoom.com, Inc.
11.2018 - 03.2024
Bachelor of Arts - Psychology
The University of Texas At Austin