Sarah Enderle
Aurora,NE
Summary
I am an expert in the banking industry seeking new challenges in my career where I can use and grow my exemplary skills in credit, transition planning, customer service, and team management. I model and expect dedication, self-motivation, work ethics, professionalism, and initiative.
Overview
14
14
years of professional experience
Work History
CSA Supervisor/Officer
Heartland Bank
Aurora, NE
02.2021 - Current
- Maintain confidentiality
- Follow banking rules and regulations
- Continue all my responsibilities as a Universal Banker
- Lead a team of 2 to 3 Customer Service Associates
- On-board and mentor new associates to maximize team performance (5)
- Design and deliver continuous weekly training to associates to maximize performance and customer relations skills
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor
- Remain professional in stressful circumstances and effectively diffuse tense situations
- Complete special projects throughly and in a timely manner. Examples include: audits of electronic business banking program, orginization of policies and procedures and research unique requests
- Coordinate employee (3 to 4) schedules according to availability
- Develope and provide ongoing training to address staff needs
- Interview applicants (3), recommend individuals for hiring and/or promotion and evaluated staff performance
Universal Banker
Heartland Bank
Aurora, NE
08.2018 - Current
- Maintain confidentiality
- Follow banking rules and regulations
- Help customers understand and use technical tools such as mobile applications and online banking
- Complete routine transfers, deposits and bill payments
- Assist customers by answering banking questions and recommending solutions accurately and on-time
- Order checks, place stop payment orders and conduct additional special services for customers
- Help customers open and close accounts, apply for credit cards and make sound financial decisions
- Set up new accounts and services for customers and thoroughly explain important restrictions, benefits and requirements of each
- Satisfy customers by consistently delivering fast, knowledgeable services for diverse banking needs. Feedback collected from MSR survey scores
Loan Officer in Training
Cornerstone Bank
Aurora, NE
06.2018 - 08.2018
- Maintained confidentiality
- Followed banking rules and regulations
- Delivered unmatched customer service
- Completed daily Loan Officer duties on-time and accurately: reviewing overdraft list and calling on past due loans
- Quoted loans for customers
- Worked up loans by calculating debt to income ratios along with loan to value ratios
Loan Processor
Cornerstone Bank
Aurora, NE
05.2013 - 08.2018
- Maintained confidentiality
- Followed banking rules and regulations
- Delivered unmatched customer service
- Processed consumer, ag and commercial loans in an accurate and timely manner (5+ loans per day)
- Pulled credit reports
- Reconciled internal bank accounts (2)
- Processed special payments
- Checked reports: paid off loans, loan exceptions and loan ticklers
- Released collateral with proper documentation when loans payoff
- Trained new processors (2)
- Completed projects in a timely manner
- Worked diligently to solve problems when they arise
Teller
Cornerstone Bank
Aurora, NE
08.2010 - 08.2018
- Maintained confidentiality
- Followed banking rules and regulations
- Delivered unmatched customer service
- Balanced cash log
- Balanced ATM and teller drawer
- Answered telephone
- Processed high volume transactions in an accurate and timely manner
- Looked up total transactions for the day and input values into a spread sheet in excel
- Scanned and indexed daily work
Education
Diploma - Business Administration
Central Community College
2013
High School Diploma -
Hampton High School
2010
Skills
- Growth mindset
- Positive team player
- Accurate and direct communication
- Organization
- Time management
- Dedicated team player
- Self-directed
- Management of multiple concurrent tasks
- Telephone etiquette
- High-quality customer service skills
- Computer skills
- Cash handling
- Problem solving
- Attentive to details in internal and external customer needs
Accomplishments
- Dean's Honor List, Central Community College
- Promotion, Teller to Loan Processor (2013)
- Promotion, Loan Processor to Loan Officer (2018)
- Promotion, Leadership and Management Role (2021)
Timeline
CSA Supervisor/Officer
Heartland Bank
02.2021 - Current
Universal Banker
Heartland Bank
08.2018 - Current
Loan Officer in Training
Cornerstone Bank
06.2018 - 08.2018
Loan Processor
Cornerstone Bank
05.2013 - 08.2018
Teller
Cornerstone Bank
08.2010 - 08.2018
Diploma - Business Administration
Central Community College
High School Diploma -
Hampton High School
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