Sarah E. Rowe
Sedro Woolley
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
17
17
years of professional experience
Work History
Owner/CEO
The Old Thompson's Greenhouse
Sedro-Woolley
01.2022 - Current
- Managed daily operations of the greenhouses and garden center.
- Coordinated inventory management to ensure stock availability and quality.
- Cultivated relationships with local suppliers for plant sourcing and materials.
- Implemented sustainable practices in greenhouse operations and plant care.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed performance reviews to encourage improved productivity for team members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed financial planning, budgeting, and resource allocation for business growth.
- Ensured compliance with environmental regulations and industry best practices.
- Cultivated a positive workplace culture focused on collaboration and innovation.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Interfaced and built rapport with customers.
- Oversaw staff training to enhance product knowledge and customer service.
- Developed marketing strategies to promote seasonal plants and products.
CSA and Administrative Coordinator
Boldly Grown Farm
Bow
03.2021 - 10.2022
- Assisted the owner with hiring and onboarding employees.
- Managed a farm CSA program with 250 members, ensuring the successful delivery of farm-fresh produce to each member.
- I spoke with members via email and phone calls, and troubleshot after-hours issues.
- I wrote bi-monthly newsletters detailing the farm produce boxes, with descriptions and recipes correlated to the vegetables.
- Coordinated a yearly farm visit day.
- Resolved customer inquiries regarding products and farm practices effectively.
- Provided excellent customer service in a friendly and professional manner.
Operations Manager/Adventure Travel Specialist
Aaron's Photo Tours
Kirkland
11.2015 - 11.2021
- Managed daily operations of photography tours and customer service teams.
- Worked directly with local travel vendors to create comprehensive travel packages to destinations such as Africa, India, Ecuador, Norway, Alaska, and Costa Rica.
- Wrote and prepared preliminary and pre-departure trip documents for travelers.
- Ordered and prepared marketing materials for the business.
- Created and analyzed competitive pricing analyses.
- I budgeted all trips and kept track of costs and payment deadlines to our vendors.
- Assisted the owner with yearly budgeting and forecasts.
- Managed all invoicing and payments through QuickBooks Online.
- Researched new travel destinations, and planned every aspect of complicated international trips.
- Signed clients up for trips, and assisted with all questions and travel logistics.
- Obtained and renewed commercial use applications for operating in national parks.
- Processed and applied for international visas.
- Made decisions on behalf of the company while the owner is traveling abroad.
- Had a high client satisfaction rate and produced many repeat clients through great customer service and turnaround times.
- I interviewed, hired, and managed all staff.
- I worked remotely for the company for five and a half years, with much dedication and success.
- Have a vast knowledge of animal species and where to find them geographically, including the best times of year to find and photograph them.
Assistant Team Leader/Travel Account Manager
Corporate Traveler
Seattle
11.2010 - 10.2015
- Used personal knowledge and company resources in order to maximize corporate profitability.
- Exemplified a boutique style personal service to business travelers, satisfying all facets of their travel needs. Including Air, Car, Hotel and Car Service.
- Established an excellent rapport with clientele and received countless referrals.
- Operated seamlessly in a team environment and provided assistance and support to colleagues and their clients.
- Managed five employees and stepped in when the team leader was out of the office.
- Assisted with the hiring and interview process.
- Provided clients with customized biweekly and monthly reporting.
Member Travel Counselor
AAA Washington
Seattle
05.2008 - 11.2010
- Assisted clients with travel plans, including airline tickets, car, and hotel reservations booked through Apollo as well as preferred wholesale vendors.
- Exceeded sales goals each fiscal year per company standards.
- Demonstrated exceptional customer service relationships with clients.
- Administered cash office for the travel store, assisted clients with store purchases as well as handled foreign currency exchange.
Education
Associates Degree - Specialized Business Travel and Tourism
Erie Business Center
Erie, Pennsylvania01.2007
Undergraduate Coursework - Legal Studies
Gannon University
Erie, Pa01.2003
Undergraduate Coursework - English
Indiana University of Pennsylvania
Indiana, PA01.2002
Skills
- Inventory management
- Financial planning
- Sustainable practices
- Marketing strategy
- Staff training
- Customer relationship management
- Team leadership
- Travel industry expertise
- Logistics support
Training
- Marriott Sales Specialist
- Certified Disney Travel Agent
- North America/Canada Specialist
- Leadership Training Workshop
- Proficient in Sabre and Apollo reservation systems
- Proficient in Microsoft Suite
References
- Amy Frye, Owner/Grower, Boldly Grown Farms, 206-795-5715
- Kimberley Turnbull, Seattle Team Leader, Corporate Traveler USA, 206-375-6110
- Aaron Baggenstos, Owner/Professional Photographer, Aaron's Photo Tours, 425-760-1505
Travel Experience
I have traveled extensively throughout North America, Central America and Western Europe.
Affiliations
- traveling
- hiking
- gardening
Timeline
Owner/CEO
The Old Thompson's Greenhouse
01.2022 - Current
CSA and Administrative Coordinator
Boldly Grown Farm
03.2021 - 10.2022
Operations Manager/Adventure Travel Specialist
Aaron's Photo Tours
11.2015 - 11.2021
Assistant Team Leader/Travel Account Manager
Corporate Traveler
11.2010 - 10.2015
Member Travel Counselor
AAA Washington
05.2008 - 11.2010
Associates Degree - Specialized Business Travel and Tourism
Erie Business Center
Undergraduate Coursework - Legal Studies
Gannon University
Undergraduate Coursework - English
Indiana University of Pennsylvania
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