Summary
Overview
Work History
Education
Skills
Voluntering
Languages
Timeline
Teacher
Sarah Escalante

Sarah Escalante

Jacksonville,FL

Summary

- Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

- Dedicated to supporting emotional, social and academic development of young children. Training in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

3
3
years of professional experience

Work History

Food and Beverage Server

Olive Garden - Darden Restaurants
06.2022 - Current
  • Performed staff cross-training to maximize efficiency and maintain low employee turnover
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.

Front of House Worker

Village Bread Cafe
06.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Shift Leader

Hazleton Area High School - PA, Auntie Annes
07.2020 - 05.2021
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Directed employees through daily tasks and monitored performance throughout day.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Alerted customers to upcoming sales events and promotions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Education

Bachelor of Arts - Early Childhood Education- PreK- Primary Licensure

University of North Florida
Jacksonville, FL
06.2025

Associate of Arts - Education

Florida State College At Jacksonville
Jacksonville, FL
06.2023

Skills

  • Quick learner
  • Active listening skills
  • People-oriented
  • Detail-oriented
  • Customer service
  • Motivated team player
  • Goal-oriented
  • Staff education and training
  • Positive and friendly
  • Natural leader
  • Skilled problem solver
  • Complaint resolution

Voluntering

I volunteered as an observer at J. Axxon Allen Montessori, at an 1st, 2nd, and 3 rd classroom which allowed me reaffirm my inclination and passion towards education in an elementary setting .

Also, I have volunteered at blessings in a backpack at my neighborhood elementary school to help provide food and basic needs to families wit young children.

Languages

Spanish
Native or Bilingual

Timeline

Food and Beverage Server

Olive Garden - Darden Restaurants
06.2022 - Current

Front of House Worker

Village Bread Cafe
06.2021 - Current

Shift Leader

Hazleton Area High School - PA, Auntie Annes
07.2020 - 05.2021

Bachelor of Arts - Early Childhood Education- PreK- Primary Licensure

University of North Florida

Associate of Arts - Education

Florida State College At Jacksonville

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Sarah Escalante