Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Esmeralda

Salt Lake City,UT

Summary

Adept at orchestrating large-scale events, I leveraged strong teamwork and efficient serving skills at Sodexo Live! to enhance guest experiences, achieving a significant reduction in waste and consistently maintaining high customer satisfaction. My proactive approach and ability to adapt to rapid changes underscore my commitment to excellence in food service and customer relations.

Overview

4
4
years of professional experience

Work History

Banquet Server

Sodexo Live!
10.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
  • Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Inspected dishes and utensils for cleanliness.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Served meals to customers according to established guidelines.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Lead Banquet Server

Hogle Zoo
07.2021 - 09.2022
  • Participated in regular performance evaluations to set goals for personal improvement in job responsibilities.
  • Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
  • Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
  • Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
  • Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
  • Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
  • Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Grover Cleveland High School
Reseda, CA
05.2000

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Adaptive problem solving
  • Clearing tables efficiently
  • Punctual and reliable
  • Flexible schedule
  • Food handling
  • Relationship building
  • Station setup and restocking
  • Bussing and table resets
  • Performance improvement
  • Team collaboration
  • Food running
  • Food station setup
  • Silverware polishing
  • Buffet management
  • Efficient serving
  • Table arrangements
  • Issue resolution
  • Menu explanation
  • Quality assurance
  • Positive attitude
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Server training
  • Buffet setup and takedown
  • Table setting expertise
  • Food safety

Timeline

Banquet Server

Sodexo Live!
10.2023 - Current

Lead Banquet Server

Hogle Zoo
07.2021 - 09.2022

High School Diploma -

Grover Cleveland High School

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Sarah Esmeralda