Sarah Estrada
Fairview,New Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Volunteer
Non-Profit Church
02.2015 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Guided troubled individuals to tools and resources necessary for healing.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Led group discussions and activities to meet different community needs.
Floor Associate
Marshalls
08.2023 - 10.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Associate
Aby's Convenience Store
05.2019 - 08.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Law Office Intern
Law Offices Of Nancy E. Lucianna, P.C.
01.2022 - 05.2022
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Attended depositions and court proceedings and prepared summaries on cases.
- Analyzed facts and case law to determine possible defenses for clients.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Interviewed and communicated with clients via phone or email.
- Communicated pertinent information to clients via phone, email, and mail.
- Created weekly, monthly and quarterly expense reports.
Administrative Assistant
Integrated Home Infusions
Maywood, NJ
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
Education
Associate of Science - Computer Science And Programming
Bergen Community College
05.2025
High School Diploma -
Cliffside Park High School
06.2022
Skills
- Team Leadership
- Training and Development
- Store Management
- Relationship building and management
- Team leadership and coaching
- Bank deposit procedures
- Product and Service Sales
- Telephone etiquette
- Appointment Scheduling
- Bilingual- fluent in Spanish and English
- Document filing
- Patient records
Timeline
Administrative Assistant
Integrated Home Infusions
10.2023 - Current
Floor Associate
Marshalls
08.2023 - 10.2023
Law Office Intern
Law Offices Of Nancy E. Lucianna, P.C.
01.2022 - 05.2022
Associate
Aby's Convenience Store
05.2019 - 08.2023
Volunteer
Non-Profit Church
02.2015 - Current
Associate of Science - Computer Science And Programming
Bergen Community College
High School Diploma -
Cliffside Park High School