Sarah Evans
Pocomoke
Summary
Professional management expert prepared to drive operational excellence and team performance. Possesses comprehensive experience in overseeing regional operations, ensuring seamless processes, and fostering collaborative environment. Known for reliability, adaptability, and strategic problem-solving, contributing significantly to organizational success.
Overview
12
12
years of professional experience
Work History
Assistant Regional Manager
Housing Development Corporation Mid Atlantic
06.2024 - Current
- Led training initiatives to enhance team performance and operational efficiency.
- Streamlined communication between departments to improve workflow and project visibility.
- Developed strategic plans to achieve regional sales targets and optimize resource allocation.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Led efforts towards achieving monthly targets consistently through strategic planning and resource allocation.
- Spearheaded special projects, meeting deadlines and delivering results that exceeded expectations.
- Negotiated contracts with vendors, securing favorable terms for cost savings and timely deliveries of supplies or services.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Community Manager
Housing Development Corporation Mid Atlantic
01.2023 - 06.2024
- Developed and implemented community engagement strategies to enhance member participation.
- Facilitated communication between residents and management to address concerns effectively.
- Organized community events that fostered relationships among members and local businesses.
- Led initiatives to promote inclusivity and diversity within the community environment.
- Trained and mentored new team members on best practices in community management.
- Collaborated with local organizations to create partnerships that benefit residents' needs.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Customer Service Representative
Sharp Energy
10.2020 - 10.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Solicit sales of new or additional services or products.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed account updates and billing issues, ensuring accurate information delivery.
Account Coordinator
Sysco Eastern Maryland
03.2018 - 04.2020
- Use computers for various applications, such as database management or word processing.
- Create, maintain, and enter information into databases.
- Complete forms in accordance with company procedures.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Provide services to customers, such as order placement or account information.
- Keeping track of master distribution agreements to ensure both the customer and the company were in compliance.
- Assist with outbound military containers by completing container load paperwork, USDA documentation, and communication with overseas customers.
- Provide backup to account executives and contract sales lead when needed.
- Worked with other departments to make sure customer needs were met and products were made available.
Customer Service Representative
Sysco Eastern Maryland
09.2013 - 03.2018
- Answer and direct all incoming calls.
- Assist customers with placing and modifying of orders.
- Provide backup to sales team with placing and/or modifying orders, allocations, substitutions, etc.
- Assisted with vacation coverage in some of the local districts.
- Managed business resource calendar and reporting.
- Kept track of MDAs and made sure they were filed with the appropriate accounts.
- Provided ETAs and route updates for customers.
Education
High School Diploma -
Pocomoke High School
Pocomoke, Maryland05.2009
Skills
- Active Listening
- Communication
- Computer Skills
- Problem Solving
- Teamwork
- Customer relations
- Time management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Adaptability and flexibility
- Strategic thinking
Timeline
Assistant Regional Manager
Housing Development Corporation Mid Atlantic
06.2024 - Current
Community Manager
Housing Development Corporation Mid Atlantic
01.2023 - 06.2024
Customer Service Representative
Sharp Energy
10.2020 - 10.2021
Account Coordinator
Sysco Eastern Maryland
03.2018 - 04.2020
Customer Service Representative
Sysco Eastern Maryland
09.2013 - 03.2018
High School Diploma -
Pocomoke High School
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