Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Sarah Evans

Sarah Evans

Athens

Summary

Dynamic Customer Service Representative with over 18 years of extensive experience in elevating client satisfaction and optimizing operational efficiency. Expertise in biohazard handling, quality control, and advanced robot operation demonstrates a commitment to innovative solutions and a visionary approach to continuous improvement. Proven ability to collaborate effectively within teams, driving exceptional service delivery while fostering a productive work environment. Passionate about utilizing skills to enhance customer experiences and contribute to organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE / OFFICE MANAGER

Always Money
06.2008 - 03.2025
  • Streamlined customer service processes, enhancing client satisfaction. Managed office operations efficiently, fostering a productive work environment.
  • Analysed customer feedback to implement service improvements. Optimised office procedures, resulting in measurable productivity gains.
  • Resolved customer issues promptly, maintaining high satisfaction rates. Implemented cost-effective office management strategies, reducing overhead expenses.
  • Fostered team cooperation to deliver exceptional customer service. Coordinated with departments to streamline office operations and enhance efficiency.
  • Introduced new customer service techniques, improving response times. Developed innovative office management solutions, boosting overall productivity.

AVIATION ASSEMBLER

Pratt & Whitney Automation
02.2019 - 03.2020
  • Operated wash robots, ensuring blade cleanliness and quality standards compliance.
  • Managed logistics, enhancing shipping efficiency with detailed documentation.
  • Mastered Teflon and topcoat spraying, adhering to technical specifications and safety protocols.
  • Collaborated with teams for timely parts handling, supporting smooth supply chain operations.
  • Identified process improvements, fostering continuous enhancement in aviation manufacturing.
  • Mastered operation of specialised robots for Teflon and topcoat spraying on aeroplane fan blades, adhering to technical specifications and safety protocols.
  • Coordinated with cross-functional teams to ensure timely loading and unloading of parts from incoming trucks, contributing to smooth supply chain operations.
  • Proactively identified opportunities for process improvements in assembly and quality control procedures, fostering a culture of continuous enhancement.

MOBILE TEAM LEADER

Life South Community Blood Centers
08.2011 - 02.2019
  • Led mobile teams in blood sample collection and ensured safety protocols.
  • Trained staff on accurate labeling and packaging, enhancing efficiency.
  • Communicated procedures clearly to donors, improving satisfaction.
  • Monitored biohazard disposal, maintaining compliance standards.
  • Led mobile blood collection team, ensuring compliance with safety protocols and optimising donor experience. Streamlined processes, resulting in increased donation efficiency.
  • Coordinated with healthcare professionals to organise blood drives, fostering community partnerships and enhancing donation accessibility across diverse locations.
  • Implemented new donor engagement strategies, leveraging technology to improve appointment scheduling and reduce wait times, enhancing overall satisfaction.
  • Maintained meticulous records of blood samples and donor information, ensuring traceability and compliance with regulatory standards throughout the collection process.
  • Mentored team members on best practices in phlebotomy and customer service, fostering a culture of continuous improvement and professional development.

FACTORY WORKER

Steelcase Inc
04.2007 - 02.2011
  • Organized final items according to factors such as the product’s size, weight or grade.
  • Unloaded products and moved to the next processing station or packaged for delivery.
  • Maintained all equipment and tools and ensured the work area was clean and neat at all times.

Education

High School Diploma -

Elkmont High School
Elkmont, AL
05.2007

Skills

  • Assembly (Experienced), Robot operation, Quality control, Measurement, Packaging, Shipping, Material handling, Phlebotomy, Equipment maintenance, Biohazard handling
  • Scheduling
  • Complaint resolution
  • Sales expertise
  • Adaptability and flexibility
  • Problem resolution
  • Prioritization
  • Building rapport
  • Sales closing
  • Verbal and written communication
  • Customer consulting
  • Dispute resolution
  • Retail sales customer service
  • Microsoft Excel
  • Problem-solving
  • Quality control
  • Follow-up skills
  • Reading comprehension
  • Positive and professional
  • Cultural awarenes
  • Customer education
  • Team collaboration
  • Shipping and receiving
  • Multi-task management
  • High-energy attitude
  • Hospitality and accommodation
  • Task prioritization
  • Document control

Certification

Phlebotomy

LANGUAGES

English (Native).

Timeline

AVIATION ASSEMBLER

Pratt & Whitney Automation
02.2019 - 03.2020

MOBILE TEAM LEADER

Life South Community Blood Centers
08.2011 - 02.2019

CUSTOMER SERVICE REPRESENTATIVE / OFFICE MANAGER

Always Money
06.2008 - 03.2025

FACTORY WORKER

Steelcase Inc
04.2007 - 02.2011

High School Diploma -

Elkmont High School

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Sarah Evans