Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Evelo

Aberdeen,SD

Summary

Dynamic leader with a proven track record at Elation Property Management, enhancing property performance and tenant satisfaction through expert negotiation and marketing strategies. Excelled in conflict management and property management, boosting NOI and retention rates. Skilled in Yardi and social media management, I drive results and exceed leasing targets.

Overview

7
7
years of professional experience

Work History

Leasing & Marketing Manager

Elation Property Management
Aberdeen, SD
06.2021 - Current
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
  • Supervised 2 employees by overseeing employee relations, ongoing training, and coaching on best practices and protocol and performance reviews
  • Oversaw repairs and enhancements by working closely with maintenance staff
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
  • Updated resident accounts with latest personal information and recent payments
  • Recommended property improvements based on detailed evaluations of current property conditions
  • Gained resident satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
  • Boosted tenant retention by addressing issues to achieve speedy resolution
  • Drove facility growth and increased resident morale by planning special activities
  • Improved NOI through rent growth and expense management
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival
  • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills
  • Greeted and assisted prospective residents with inquiries and tours
  • Managed the application process, including background checks and lease agreements
  • Negotiated lease terms and conditions with prospective tenants
  • Conducted market research to determine competitive rental rates and strategies
  • Created and implemented marketing plans to attract prospective tenants
  • Oversaw online and offline advertising campaigns, including social media and property websites
  • Organized open houses and community events to showcase available apartments
  • Maintained and updated the property's website and social media profiles
  • Trained new property managers on leasing procedures, policies, and software systems
  • Provided ongoing training and support to staff on customer service and sales techniques
  • Assessed the performance of new property managers and provided constructive feedback
  • Developed and executed strategies for leasing up new properties effectively
  • Worked with construction and maintenance teams to ensure properties were ready for leasing
  • Implemented programs to enhance resident satisfaction and retention
  • Prepared and presented leasing reports and updates to management
  • Ensured compliance with fair housing laws and property regulations
  • Maintained accurate records of leases, tenant communications, and marketing activities

Bartender/Server

Britton VFW
Britton, SD
06.2020 - 06.2022
  • Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
  • Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
  • Checked IDs to ensure that the customers were of legal drinking age
  • Used POS system to process cash and credit card transactions
  • Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly
  • Promoted featured drinks and food specials through social media platforms to encourage sales
  • Worked with management to develop and implement scheduled bar maintenance
  • Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
  • Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs
  • Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
  • Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
  • Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
  • Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders
  • Answered beverage questions and recommended potential choices according to patron preferences

Employment Specialist

Express Employment Professionals
Aberdeen, SD
08.2019 - 06.2020
  • Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, and promotions using human resources management system software
  • Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws such as Americans with Disabilities Act (ADA)
  • Hired employees and processed hiring-related paperwork
  • Reviewed employment applications and job orders to match applicants with job requirements
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, working conditions, schedules, and promotion opportunities
  • Engaged candidates to quickly determine skills and motivation
  • Maintained updated personnel files, HR database records, grievance documentation, performance evaluations, and disciplinary actions
  • Met with new hires to conduct orientation and on-boarding sessions
  • Scheduled and administered employee assessments and drug tests on the current staff and prospective team members
  • Identified effective recruiting strategies to deliver qualified candidates for hiring consideration
  • Supported efforts to recruit and hire staff, including posting advertisements, pre-screening and interviewing applicants, completing reference checks, and orienting new employees
  • Screened and pre-interviewed candidates referred for hiring consideration

Leasing Manager

The Preserve at Greenway Park
Casper, WY
02.2018 - 08.2019
  • Created, coordinated and engaged in marketing campaigns
  • Explained terms of lease and amounts to be paid to tenants
  • Established key relationships with potential leasers and renters
  • Ensured property is attractive and appealing for prospects
  • Managed daily and weekly marketing and leasing plans
  • Maintained connections with clients to encourage repeat business and referrals
  • Kept meticulous records of all correspondence with and from tenants
  • Resolved conflicts between tenants in the most effective manner
  • Performed background checks on all apartment applicants
  • Validated rental eligibility by using Lincoln Property Company's verification process
  • Escalated any major issues to the property manager for immediate remediation
  • Invited prospects to fill out an application upon completion of the property tour
  • Toured the property with prospective tenants and provided a wealth of information in regards to its key features
  • Distributed and followed up on tenant renewal notices
  • Developed and maintained a list of properties suited to different needs and budgets
  • Delivered positive, effective sales presentations

Education

Diploma -

Aberdeen Central High School
Aberdeen, SD
12.2013

Skills

  • Leasing Expertise
  • Effective Leadership
  • Property Management
  • Customer Service
  • Proficient in Microsoft Office
  • Administrative Oversight
  • Social Media Marketing
  • Accounts Payable
  • Conflict Management
  • Operations Management
  • New Hire Orientation
  • Yardi Proficiency
  • Account Management
  • Digital Marketing Expertise
  • Event planning
  • Fair housing laws knowledge

Timeline

Leasing & Marketing Manager

Elation Property Management
06.2021 - Current

Bartender/Server

Britton VFW
06.2020 - 06.2022

Employment Specialist

Express Employment Professionals
08.2019 - 06.2020

Leasing Manager

The Preserve at Greenway Park
02.2018 - 08.2019

Diploma -

Aberdeen Central High School

Similar Profiles

CREATE PROFILE
Sarah Evelo