Sarah Falsetti

Provided excellent service while communicating with guests in a high volume restaurant and bar. Managed up to 8 tables at once while maintaining a friendly attitude and a strong work ethic. Built rapport with customers and successfully managed card transactions and cash handling. Built strong familiarity with Aloha and Toast POS systems.

Provided customers with an exemplary personalized shopping experience by guiding them to the products that best fit their unique style and desires. Met and exceeded daily and monthly sales goals. Built strong rapport with regular customers and engaged in clienteling. Handled cash and card transactions.

Successfully provided a welcoming and fun environment for guests. Engaged in positive conversation with guests about the spaces and productions at the Goodman Theatre. Thoughtfully prepared and served beverages to patrons. Provided answers to questions involving beverages, products for sale, show-times, and theatre etiquette.

Handled cash and card transactions accurately. Prepared coffee and espresso beverages. Provided intelligent food product recommendations for customers and drove sales. Maintained pragmatic and efficient work relationships with kitchen and bakery staff.

Enhanced guest experience by mindfully communicating and answering questions while guiding them through exhibit. Successfully scanned tickets, accounted for 200+ guests exiting and entering, and accurately informed guests about safety and health guidelines and protocol.

Assisted management with filing and sorting processes to reduce clutter and work load. Accurately used Microsoft Excel and Microsoft Teams to communicate and document data involving vendors.