Sarah Farmer Bonilla
Glendale,AZ
Summary
Proactive Operations manager produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Constar Financial Services
Phoenix , AZ
01.2016 - Current
- Devise processes to boost long-term business success and increase profit levels.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assess performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Achieve team goals through formalized training plans, coaching and performance management.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Evaluate performance, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual KPIs and provided regular, actionable feedback.
- Identify and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Deliver leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Demonstrate exceptional knowledge of process optimization in relation to profit and loss.
- Serve instrumental role in organizational transformation and implementation and have participated in 5 successful large-scale corporate restructurings.
- Supervise daily operations of multi-million dollar call center operation.
- Assist in recruiting, hiring and training of team members.
- Manage average of 50 team members across 3 departments, resulting in approximate $700,000 increase in annual revenue.
- Delegate daily tasks to employees, streamlining daily progress and efficiency.
- Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency
Service Advisor
EARNHARDT KIA
PHOENIX, AZ
09.2014 - 12.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
Store Manager
Tilly's Clothing Store
PHOENIX, AZ
01.2008 - 09.2011
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Analyzed and interpreted store trends to facilitate planning.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2023
Associate of Arts - Applied Psychology
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2013
High School Diploma -
Sentinel High School
Missoula, MT06.2002
Skills
- Department Oversight
- Both Team and Business Leadership
- Problem Anticipation and Resolution
- Decision Making
- Verbal and Written Communication
- Training Management
- Focus and Follow-Through
- Customer Service Management
- Data Analysis and Business Forecasting
- Customer Relations
- Multitasking and Prioritization
- Process Development and Streamlining
Timeline
Operations Manager
Constar Financial Services
01.2016 - Current
Service Advisor
EARNHARDT KIA
09.2014 - 12.2015
Store Manager
Tilly's Clothing Store
01.2008 - 09.2011
Bachelor of Science - Psychology
Arizona State University
Associate of Arts - Applied Psychology
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Sentinel High School
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