Sarah Farris
Flower Mound,TX
Summary
Dynamic leader with a proven track record at PNC Bank, adept in operations management and customer service. Skillfully managed teams across multiple locations, significantly enhancing service quality and exceeding sales targets. Expert in client relationship management and staff development, demonstrating exceptional verbal communication and time management skills. Achieved notable customer satisfaction improvements, showcasing a commitment to excellence and team success.
Overview
9
9
years of professional experience
Work History
Branch Manager Sr
PNC Bank
04.2019 - Current
- Managed a team of 4-9 people
- Managed 2 branch locations: Flower Mound and Lewisville
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Customer Service Representative/Kids Club Associate
24 Hour Fitness
08.2017 - 04.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Supervised customers children during their workout.
Cashier
Albertsons
06.2015 - 08.2017
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Education
BBA - Marketing
Texas Wesleyan University
Fort Worth, TX05-2021
Skills
- Customer service
- Excellent time management skills
- Attention to detail
- Client relationship management
- Verbal/written communication
- Staff management
- Operations management
- Cash handling
- Team player
- Training and development
Timeline
Branch Manager Sr
PNC Bank
04.2019 - Current
Customer Service Representative/Kids Club Associate
24 Hour Fitness
08.2017 - 04.2019
Cashier
Albertsons
06.2015 - 08.2017
BBA - Marketing
Texas Wesleyan University
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