Sarah Faught

-Processed for Arby’s and Panera payroll using SAP

-Completed tickets for Arby’s, Panera, and Taco Bell employees

-Provided help and information for store managers, HRBPs and ADs

-Uploaded employee hours/vacation upon manager requests

-Opened mail and sorted into the correct categories

-Coded and scanned mail into the system followed by uploading a ticket of each item into ServiceNow

-Used SAP for everyday employee information as needed

-Became familiar with DailyPay and Skylight and helping guide employees to the information they needed

-Completed final checks for Panera and Applebees

-Took high call volume and provided customer service in helping each employee with the questions and requests that came through

-Completed high volume of tickets through SAP

-Provided assistance to the processors

This position included taking care of the overall health and quality of life for the residents by bathing, changing, escorting to activities and interacting one on one with them.

When taking care of residents you also are providing customer service to their family members when they come to visit.

-Organizing files into the correct categories

-Calling on late invoices to other companies that were due to Rascal House

-Updated DoorDash, Uber, and Grubhub orders through their system