Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SARAH FELDMAN

West Lake Hills,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Executive

All Web Leads
03.2022 - 05.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Managed over 80 customer calls per day.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Increase annual revenue by $540,000 during tenure.

Bartender

Meanwhile Brewery
07.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends. Daily sales average 30K.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Expo/Service Assistant/Reservationist

Uchi
03.2020 - 07.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Answered phones for reservation and placed food orders. Guided guest through menu options.
  • Gathered special request from guests and dietary restrictions and or food allergies.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.
  • Processed payments for orders and provided customers with change.
  • Engaged in suggestive selling and other sales techniques.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Offered product samples, answered questions and helped customers find items.

Craft Cocktail Bartender

Easy Tiger Bake Shop & Beer Garden, S, USA
04.2020 - 09.2020
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • High volume craft cocktail bartending
  • Assisted management in creating effective flow of service for new establishment.

Lead Bartender/ Server/Event Staff Member

Stubbs BBQ
05.2017 - 03.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Served high customer volumes during special events, nights, and weekends. Daily sales average 45K.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Obtained cash bank and stocked service bar to prepare for operation.

Education

Associate of Arts - General Studies

Front Range Community College
Fort Collins
01.2018

Skills

  • Product and Service Sales
  • Correspondence Typing
  • Petty Cash Management
  • Business Service Management
  • Department Development
  • Strong Presentation Skills
  • Customer Relationships
  • Interpersonal Skills
  • Goals and Performance
  • Entry Recording
  • Wine & Sake Food Pairing
  • Classic Cocktails
  • Knowledgeable in Excel Outlook and Multiple POS systems

Certification

TABC & Food Handlers

Wine,Beer,Sake Training


Languages

Spanish
Professional Working

Timeline

Account Executive

All Web Leads
03.2022 - 05.2023

Bartender

Meanwhile Brewery
07.2021 - 03.2022

Craft Cocktail Bartender

Easy Tiger Bake Shop & Beer Garden, S, USA
04.2020 - 09.2020

Expo/Service Assistant/Reservationist

Uchi
03.2020 - 07.2021

Lead Bartender/ Server/Event Staff Member

Stubbs BBQ
05.2017 - 03.2020

Associate of Arts - General Studies

Front Range Community College

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