Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Fellows

Basehor ,KS

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Social Media and Marketing Manager

Lazerdoc
11.2022 - Current
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Increased website traffic through effective content creation and search engine optimization strategies.
  • Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
  • Coordinated promotional events to generate buzz around new product launches or initiatives.
  • Planned, promoted, bought, and prepared food and drinks for seasonal events, while hosting and photographing the event for marketing materials and social media posts. The event was normally centered around a promotion I planned.
  • Created and managed business-to-business partnerships for promotions and cross-marketing platforms.
  • Brought in vendors for promotions and staff appreciation
  • Created sales goals for individual employees and staff, tracking progress and giving awards.
  • Shopping and preparing drawings and rewards, photographing and also promoting on social media
  • Managed and updated all content on the website, corresponding with partners for the things that had to be managed by the platform owner
  • Sought, managed, responded and published all reviews
  • Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
  • Established relationships with industry influencers for mutually beneficial collaborations and exposure opportunities.
  • Collaborated with cross-functional teams to develop cohesive marketing plans and messaging.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.
  • Developed customized paid advertising campaigns for maximum return on investment.
  • Analyzed performance metrics to optimize content strategy and improve overall reach.
  • Managed online reputation by addressing customer feedback promptly and professionally, maintaining a positive image for the brand.
  • Generated high-quality leads through strategic targeting of key demographics and interests.
  • Implemented influencer partnerships to amplify brand message and drive conversions.
  • Enhanced website usability by optimizing landing pages for improved user experience and lead generation potentiality.
  • Created and managed social media campaigns to increase brand engagement.
  • Continually maintained and improved the company's reputation and positive image in markets served.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Medical Spa Coordinator

Lazerdoc
11.2022 - Current
  • Interviewed, hired, and trained newly hired front desk staff. Searched and brought in talent for other positions on staff
  • Took care of high-priority clients as well as all complaints and solutions
  • Monitored financial transactions to ensure accurate billing processes were followed consistently.
  • Established rapport with/ clients and developed lasting relationships leading towards higher retention rates and positive testimonials.
  • Oversaw facility maintenance tasks for a clean, welcoming atmosphere that encouraged client relaxation during treatments.
  • Manage all new leads and patient emails through the lead management software and company email. Coordinated from initial contact, procedure education, preparation, gathering patient medical history and medications, processing deposit, gathering new patient paperwork and orientation to app. New patients were also scheduled and History note made in chart for first visit.
  • Quotes and invoices created for often up to 12,000 worth of procedures
  • Implemented and launched a memebrship and beauty bank program
  • Implemeted a new finacning company and trained new staff on the software
  • Leading sales for product and procedures
  • Enhanced client satisfaction by supervising front office staff effectively scheduling appointments and managing the flow of daily operations, backing them up when necessary
  • Increased revenue by upselling products and services tailored to individual client needs.
  • Developed strong relationships with clients, resulting in repeat visits and positive word-of-mouth referrals.
  • Optimized appointment booking process by implementing an efficient online reservation system accessible from multiple devices.
  • We streamlined inventory management practices for increased efficiency and reduced waste.
  • Conducted regular training sessions with staff members to improve their skills and stay current on industry trends.
  • Collaborated with medical practitioners to develop personalized treatment plans for clients based on their specific needs and goals.
  • Conducted thorough pre-treatment consultations with clients, identifying areas of concern or discomfort to tailor treatments accordingly.
  • Assisted medical professionals in providing high-quality care by assisting the Doctor when needed.
  • Coordinated staff schedules, ensuring optimal coverage during peak business hours.
  • Facilitated smooth communication between clients, staff, and vendors for seamless collaboration on projects or events.
  • Implemented successful marketing campaigns to attract new clientele while retaining existing customers.
  • Maintained up-to-date knowledge of spa services and treatments for better-informed client consultations.
  • Resolved customer complaints promptly, maintaining a professional demeanor under pressure for improved client relations.
  • Promoted spa specials/packages via social media platforms, increasing visibility and attracting more potential customers.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Established a new cleaning contract resulting in a reduction in expenses.
  • Developed and implemented an app for services, sales and rewards, also being the project manager for the ongoing maintenance and solution manager for the patients and staff\
  • Implemented and ran weekly meetings about the schedule, products and supplies needed for procedures, ensuring coverage of staff
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Medical Support Assistant

IACH
07.2016 - 07.2017
  • Performs a variety of receptionist, recordkeeping and miscellaneous clerical duties in support of patient care and treatment in various areas throughout the hospital
  • Utilizes various electronic medical record and automated systems to enter, manipulate and/or retrieve information and data
  • Maintains all patients records, both electronic and paper, according to regulations
  • Verifies eligibility of patients to ensure benefit for care
  • Schedules, maintains and monitors patient appointments
  • Responds to emergency calls and notifies emergency medical personnel
  • Held a seat on the unit practice council for Primary Care, also was the social coordinator and was responsible for the hail and farewells monthly for staff
  • Lead MSA for events coordinated such as Pap Saturday and superhero themed sports physical day
  • Awarded Clinical Operations Division Essential Piece of the Team Award.

Resident Service Specialist

Corvias Military Living
05.2015 - 07.2016
  • Responsible for assisting in administrating housing assignment activities and fostering positive, productive and efficient business-to-customer family relations
  • Receives and responds to all in-bound phone calls, resident inquiries and floor traffic, assesses customer needs and routes to proper staff members as required
  • Serves as 'welcome contact' for new residents as required by established procedures in order to help facilitate a smooth transition to family housing
  • Schedules work order appointments in compliance with the established response matrix, communicates with residents regarding work orders
  • Completes warm calls in accordance with established policy for new arrivals, conducts neighborhood tours for qualified potential residents, administers move-in paperwork and home inspections with residents
  • Maintains and updates, as required, a fundamental working knowledge of all lease documentation and resident responsibility policies and procedures
  • Actively participates in company-sponsored resident/neighborhood social activities as needed
  • Serves as the neighborhood point of contact in support of the Family Service Program Manager by identifying circumstances where families or family members may benefit from these support or referral services
  • Troubleshoots maintenance requests and creates accurate and concise work order requests
  • Maintains expert level user knowledge of YARDI property management or other software necessary to complete fundamental data entry and processing tasks required of the position.

Clinical Trials Assistant

Aerotek contracted to work at Quintiles
09.2014 - 05.2015
  • Assists Clinical Research Specialist, Clinical Research Associates and Regulatory and Start-Up with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines
  • Assists the clinical team in the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures
  • Assists with periodic review of study files for completeness
  • Assists with the tracking and management of Case Report Forms, queries and clinical data flow
  • Acts as a central contact for the clinical team for designated project communications, correspondence and associated documentation
  • May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training and with required approval
  • May perform assigned administrative tasks to support team members with clinical trial execution.

Respiratory Therapist

Provider Plus
05.2014 - 09.2014
  • Educates patients and their families about their conditions and teaches appropriate disease management techniques, such as breathing exercises or the use of medications or respiratory equipment
  • Provides in-home care and education to oxygen, CPAP, and BiPAP patients
  • Enforces safety rules and ensures careful adherence to physicians' orders
  • Maintains charts that contain patients' pertinent identification and therapy information
  • Inspects, cleans, tests, and maintains respiratory therapy equipment to ensure equipment is functioning safely and efficiently, ordering repairs when necessary
  • Makes emergency visits to patient homes to resolve equipment problems or patient complaints.

Respiratory Therapist

Kansas University Hospital
06.2013 - 05.2014
  • Performed medical gas administration, aerosol therapy, obtained and analyzed blood specimens, provided mechanical ventilation, maintained artificial airways, assisted with cardiopulmonary resuscitation, provided patient education, monitored equipment and patient response to therapy
  • Completed patient documentation in the patient and departmental records, to include all computerized documentation
  • Monitored patient's physiological responses to therapy, such as vital signs, arterial blood gases, or blood chemistry changes, and consults with physician if adverse reactions occur
  • Inspected, cleaned, and maintained respiratory therapy equipment to ensure equipment is functioning safely and efficiently, ordering repairs when necessary
  • Performed collection and assessment of history and physical information, diagnostic testing, and review of clinical data pursuant to the development and monitoring of planned interventions in collaboration with the medical staff and other members of the health care team.

Administrative Assistant

Flanner and Mcbratney MDs PA
  • Answering phones, scheduling appointments in office and at specialists, scheduling lunches for doctors, scheduling drug rep appointments, scheduling doctor’s meeting at hospitals and outside activities, opening/closing the office, posting co-pays, balancing money drawer, medical records, ordering samples, faxing, receiving, ordering x-rays, MRIs and ultrasounds, setting doctor’s on call service, paging doctors, customer service, scheduling Sononet appointments, processing ingoing and outgoing mail, ordering/receiving supplies, sending out invoices, checking doctors dictation.

Front Desk

Condotels Suites
09.2012 - 07.2013
  • Answering phones from guests and potential guests, managing bookings from Expedia, requests from guest, processing payments, check in/check out, inventories of rooms after housekeepers clean, balancing weekly/monthly Excel reports, ingoing/outgoing mail, ordering supplies, responding to potential residents questions through email, opening and closing office, directing and making schedules for housekeeping, orders for maintenance
  • Condotels is located within twenty minutes of Fort Leavenworth, so we are a primary housing choice for international officers staying here to attend college.

Sales Associate- Assistant Manager

Maurices
01.2005 - 01.2007
  • Opening/closing store, overseeing associates in their duties, counting/balancing cash drawers, making daily deposit at the bank, management meetings, coaching associates in sales and customer service, leading sales in men’s wear.

Education

AAS in Respiratory Therapy -

Concorde Career College
Kansas City, MO
03.2013

Skills

  • Microsoft office
  • Symplast, Epic, EMDs, Aesthetic Pro ,Medical Manager, Weave EMR software
  • Yardi- Property Management software
  • Dhmrsi, ATAPS, AHLTA, CHCS, Q-Flow- Government Software
  • Doctorlogic
  • RepeatMD
  • TouchMD
  • Canva
  • Scheduling and calendar management
  • Event Coordination
  • Credit and collections
  • Operations Management
  • Human Resources
  • Policy Implementation
  • Project Management
  • Contract Administration
  • Technical Support
  • Customer Relationship Management
  • Business Development

Certification

  • Cardiopulmonary Resuscitation Certification (CPR) - American Red Cross.
  • Basic Life Support Certification (BLS) - American Heart Association.
  • Pediatric Advanced Life Support Certification (PALS) - American Heart Association.
  • Certified Respiratory Therapist (CRT) - National Board for Respiratory Care (NBRC).

Timeline

Social Media and Marketing Manager

Lazerdoc
11.2022 - Current

Medical Spa Coordinator

Lazerdoc
11.2022 - Current

Medical Support Assistant

IACH
07.2016 - 07.2017

Resident Service Specialist

Corvias Military Living
05.2015 - 07.2016

Clinical Trials Assistant

Aerotek contracted to work at Quintiles
09.2014 - 05.2015

Respiratory Therapist

Provider Plus
05.2014 - 09.2014

Respiratory Therapist

Kansas University Hospital
06.2013 - 05.2014

Front Desk

Condotels Suites
09.2012 - 07.2013

Sales Associate- Assistant Manager

Maurices
01.2005 - 01.2007

Administrative Assistant

Flanner and Mcbratney MDs PA

AAS in Respiratory Therapy -

Concorde Career College

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