Sarah Fernando
Chesapeake,VA
Summary
Enthusiastic Industrial Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of production system and logistics and training in occupational safety and health. Motivated to learn, grow and excel in global industry.
Overview
4
4
years of professional experience
Work History
Associate Quality Engineer
Amazon
Arlington, VA
03.2021 - Current
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Identified and tracked defects with Jira Software and supported developers in resolving problems by completing additional tests.
- Advised developers on problems with databases, performance and other issues.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Waiter Server
Crafty Crab
Alexandria, Virginia
02.2022 - 04.2022
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Front Waiter Server
Red Lobster Restaurant
Alexandria, VA
01.2021 - 08.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Front Desk Receptionist
State Plaza Hotel
Washington, DC
01.2020 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Resolved customer issues quickly and notified my supervisors immediately when problems escalated.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Parts Management Analyst
Power Mac Center
Angeles City, Pampanga
03.2018 - 03.2019
- Conducted system inspections of phones, mac, tablets etc equipment to promptly identify issues that could cause machinery malfunctions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Ordered parts for customers, repair shops and electrical department for use in repairing and system equipment.
- Issued parts to technicians which is our electrical engineers to complete customers' repairs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Served customers in-store and by telephone to answer questions and place orders.
Contract Loading Executive
Dnata Travel Inc
Angeles City, Pampanga
04.2016 - 01.2017
- Closely monitored and evaluated contract performance to determine regulatory compliance rates and necessary amendment on our contracted hotels around the middle east.
- Liaised with outside organizations and financial management analysts to negotiate contract details.
- Maintained detailed digital and hard-copy records of room statuses in our online website services.
- Managed online booking inventories and travel partners with questions throughout entire contract cycle.
- Attracting more customers to select our hotel rates
On Job Trainee
Angeles Electric Corporation
Angeles City, Pampanga
03.2015 - 05.2015
- Created reports detailing all aspects of inventory, including costs, deliveries and usage for electrical materials.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets in our electrical departments.
- Recorded information, shortages and discrepancies to keep records current and accurate. And all the materials that needs to be replenish in our parts
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Received incoming merchandise and stored in correct stock locations.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Industrial Engineering
Holy Angel University
Sto. Rosario St. Angeles City, Pampanga Philippine04.2017
High School Diploma -
Holy Angel University
Sto Rosario St. Angeles City Pampanga, Philippines04.2011
Skills
- Logistics
- Scheduling
- Budgeting
- Inventory Control
- Shipping and Receiving
- Inventory Maintenance
- Purchasing
- Material Flow Management
- Warehouse Operations
- Planning and Coordination
- MS Office
- Customer Service
- Teamwork
- Maintenance & Repair
- Multitasking abilities
- Data management
- Clerical
- Flexible & Adaptable
- Interpersonal Communication
- Material Handling Management
- Quality assurance
- Cost estimates
- Maintaining Quality Assurance Standards
- Food Quality
- Time Management
Accomplishments
- Collaborated with team of Badminton players in our school (2012-2013)
Additional Information
PERSONAL DATA
Date of Birth: 12-Jul-94
Place of Birth: Angeles City, Pampanga
Civil Status: Married
Religion: Roman Catholic
Height: 5'3 ½"
Weight: 52 kg
Languages
English
Native or Bilingual
Timeline
Front Waiter Server
Crafty Crab
02.2022 - 04.2022
Associate Quality Engineer
Amazon
03.2021 - Current
Front Waiter Server
Red Lobster Restaurant
01.2021 - 08.2021
Front Desk Receptionist
State Plaza Hotel
01.2020 - 03.2020
Parts Management Analyst
Power Mac Center
03.2018 - 03.2019
Contract Loading Executive
Dnata Travel Inc
04.2016 - 01.2017
On Job Trainee
Angeles Electric Corporation
03.2015 - 05.2015
Bachelor of Science - Industrial Engineering
Holy Angel University
High School Diploma -
Holy Angel University
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