Sarah Ferrales
Marana,AZ
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
23
23
years of professional experience
Work History
C
Relationship Banker
Tucson , AZ
2002.01 - Current
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
- Managed daily customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate financial center personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Facilitated wire transfers and processed foreign currency exchanges accurately.
- Provided training to new employees on banking systems, customer service, and sales techniques.
- Collaborated with team members to meet financial center targets and objectives.
- Educated clients about different types of banking services available at the financial center
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Developed strong relationships with clients to ensure repeat business.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Trained employees on cash drawer operation.
- Used a strong knowledge of banking products and services to confidently educate clients about features, benefits and pricing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Some College (No Degree) - Health Sciences
Pima Community College
Tucson, AZSkills
- Teller Support
- Cash Handling
- Operations understanding
- Risk management policies
- Teller background
- Money transfers
- Customer Service-Oriented
- Best Practices
- Assessing fraud potential
- Goal Planning
- Team Collaboration
- Relationship Building
Accomplishments
- Top Professional Teller Awards
- Recognition from Market area management for outstanding performance
Timeline
C
Relationship Banker
2002.01 - Current
Some College (No Degree) - Health Sciences
Pima Community College
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