SARAH FIFE
Borrego Springs,CA
Summary
Results-driven business professional with a forward-thinking approach centered on company success and growth. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Utilizes effective communication and organizational skills to drive success.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Manager, Client Benefits
CVS Health
01.2023 - 09.2024
- Analyzed client plan designs to ensure alignment with client intent and objectives.
- Made strategic plan recommendations to optimize client outcomes and satisfaction.
- Utilized Salesforce.com to track client interactions, manage project timelines, and optimize workflow efficiency.
- Documented and translated client requests/requirements to internal partners (benefits coding and quality assurance).
- Audited coding data for integrity and accuracy.
- Built relationships with clients through a consultative approach to client benefit plan design needs.
- Facilitated internal and external meetings relative to client benefit setup.
Advisor, Strategic Accounts
CVS Health
10.2021 - 01.2023
- Developed extensive project plans based on client requirements.
- Analyzed potential risks and implement mitigation strategies into the project plan.
- Lead and facilitate client meetings (30 or more attendees).
- Mentored account managers.
- Produced detailed reports outlining key issues and proposed solutions
- Anticipated responses and prepared clear and articulate answers.
Advisor, Client Audit
CVS Health
02.2021 - 10.2021
- Manage and oversee all aspects of health plan government audits.
- Manage multiple audits at once, handling each one with consistency and minimal disruption to the business.
- Work closely with clients and third-party auditors to ensure audit requirements are satisfied.
- Work closely with the account team, finance, and legal to ensure performance guarantees are met.
- Responsible for the timely and satisfactory resolution of exceptions identified during the review and audit process.
- Identified process enhancement opportunities to help make Client Audit more self-sufficient.
Small Business Owner
BestBuyBeads.com
08.2017 - 02.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Senior Account Manager
CVS Health
05.2012 - 08.2017
- Created and delivered client training.
- Mentored new account managers.
- Led and managed all operational aspects of servicing and retaining assigned clients.
- Analyzed complex problems, identified root causes, and assisted with driving practical and creative solutions.
- Experience with Rx Claims, PeopleSafe, Rx Navigator, and SFDC.
- Maintained high quality in client service by executing accuracy, responsiveness, reliability, and integrity.
- Managed resolution status of routine to complex requests related to clients' benefit plans, set up new plans, and optimized plan changes.
- Coordinated and attended benefits fairs.
Education
Master of Arts - Psychology
University of Arizona, Global Campus
10-2023
Bachelor of Science - Management
University of Phoenix
11-2009
Skills
- Driven and determined
- Leadership
- Adaptable
- Proficiency in Microsoft Office
- Internet Technologies
- Relationship-Building
- Effective Written Communication
- Effective Verbal Presentations
Timeline
Manager, Client Benefits
CVS Health
01.2023 - 09.2024
Advisor, Strategic Accounts
CVS Health
10.2021 - 01.2023
Advisor, Client Audit
CVS Health
02.2021 - 10.2021
Small Business Owner
BestBuyBeads.com
08.2017 - 02.2021
Senior Account Manager
CVS Health
05.2012 - 08.2017
Master of Arts - Psychology
University of Arizona, Global Campus
Bachelor of Science - Management
University of Phoenix
Certification
Lean Six Sigma Yellow Belt
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