Sarah Figueroa

Identify opportunities for process improvements to enhance efficiency and effectiveness.

Investigate and resolve issues not in compliance with regulations.

Provide detailed and accurate emailed information to representatives for corrective actions of errors.

Investigate discrepancies in financial records, transactions, and procedures.

Researched and implemented best practices to improve audit results.

Review loan documentation, applications, and approve loan applications to be funded.

• Motivated, trained and disciplined employees to meet performance benchmarks.
• Assigned job roles and oversaw performance.
• Conduct risk assessments on loan applications using detailed financial analysis.
• Assessed potential risks associated with each transaction prior to approving loans.
• Prioritized and organized task to efficiently accomplish service goals.
• Demonstrated strong problem solving skills, resolving issues efficiently and effectively.
• Managed inventory levels of cash, supplies, and other recourses.
• Resolve Customer complaints in a timely manner
• Assigned duties to employees and examined work for accuracy, neatness, and timeliness.
• Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Process loans and client request in time of short staff or when needed.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contacted customers about potential service upgrades, new services or account changes.
• Identified opportunities for upselling additional products or services based on customer needs.
• Approved and Declined loans within a specialized limit.
• Gave customers answers to inquires involving rates, products and loan application status to facilitate quality customer service.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Identify new opportunities for growth, expansion, and diversification.
• Facilitated team meetings to discuss operational challenges and brainstorm solutions.
• Analyzed market trends to identify new business opportunities.
• Monitored inventory levels and placed new orders for merchandise to keep supply well stocked.