Sarah Finley
Austin
Summary
Dynamic Senior Shelter Manager with expertise in facility management, client needs assessment, and staff training. Proven track record in enhancing safety protocols and community resource coordination to ensure resident satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Shelter Manager
Endeavors
Austin
10.2025 - Current
- Managed daily operations of emergency shelter programs at the ARCH and 8th Street shelters for diverse populations.
- Implemented safety protocols to ensure a secure environment for residents.
- Organized community resources and support services for resident needs.
- Trained new staff on shelter policies and procedures for smooth operations.
- Oversaw maintenance of facility cleanliness and safety standards consistently.
- Collaborated with local agencies to enhance support services offered to residents.
- Established relationships with local government agencies to facilitate collaboration on homelessness initiatives.
Deputy Director of Operations
Urban Alchemy
Austin
06.2024 - 10.2025
- Coordinated daily operations to enhance community engagement and service delivery.
- Implemented operational protocols to improve efficiency in program delivery.
- Oversaw scheduling of staff to meet operational needs and service demands.
- Assisted in budget preparation by tracking expenditures and resource utilization.
- Directed the daily activities of operations personnel including hiring, training and evaluating staff members.
ARCH Shelter Director
Urban Alchemy
Austin
12.2023 - 06.2024
- Managed daily operations of shelter, ensuring safety and comfort for residents.
- Facilitated training sessions for new staff on shelter policies and procedures.
- Resolved conflicts among residents promptly to promote a harmonious living environment.
- Coordinated with local service providers to ensure access to necessary services for clients.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
Care Coordination Manager/Housing Program Manager
Urban Alchemy/ Front Steps
Austin
01.2022 - 12.2023
- Supervised a team of case managers responsible for providing comprehensive case management services to clients.
- Facilitated and developed training sessions to onboard new team members effectively and efficiently.
- Implemented tracking systems to monitor project progress and ensure compliance.
- Maintained accurate records of client information, program statistics, financial data, and other related documents according to established protocols.
- Assessed and identified service delivery challenges and opportunities within local area.
Housing Case Manager
Front Steps
Austin
08.2021 - 01.2022
- Conducted comprehensive assessments of client needs and housing eligibility.
- Developed individualized housing plans to address client-specific challenges.
- Coordinated with community resources to secure housing and support services.
- Maintained accurate case records and documentation in compliance with policies.
- Advocated for clients in interactions with landlords and service providers.
Disaster Case Management Program Supervisor
Disaster Services Corporation, SVDP-USA
Marianna
01.2020 - 01.2021
- Supervised a long-term disaster response team after Hurricane Michael.
- Managed resource allocation for disaster relief initiatives.
- Implemented best practices for efficient program delivery.
- Implemented quality assurance processes designed to improve service delivery.
- Fostered relationships to define programming needs and strengthen organizational standing.
Lead Disaster Case Manager
Disaster Services Corporation, SVDP-USA
Corpus Christi
08.2018 - 01.2020
- Assessed client needs to develop tailored disaster recovery plans.
- Coordinated with community organizations to provide essential resources and support.
- Facilitated case management meetings to discuss client progress and challenges.
- Educated clients on available disaster assistance programs and services.
- Collaborated with government agencies to streamline recovery processes for clients.
- Led training sessions for new staff on case management procedures and best practices.
Education
Bachelor of Arts - Sociology
Texas A&M University- Corpus Christi
Corpus Christi, TX05-2018
Skills
- Facility management
- Client needs assessment
- Staff training and development
- Community resource coordination
- Effective communication
- Project management
- Process improvement
- Problem-solving
Timeline
Senior Shelter Manager
Endeavors
10.2025 - Current
Deputy Director of Operations
Urban Alchemy
06.2024 - 10.2025
ARCH Shelter Director
Urban Alchemy
12.2023 - 06.2024
Care Coordination Manager/Housing Program Manager
Urban Alchemy/ Front Steps
01.2022 - 12.2023
Housing Case Manager
Front Steps
08.2021 - 01.2022
Disaster Case Management Program Supervisor
Disaster Services Corporation, SVDP-USA
01.2020 - 01.2021
Lead Disaster Case Manager
Disaster Services Corporation, SVDP-USA
08.2018 - 01.2020
Bachelor of Arts - Sociology
Texas A&M University- Corpus Christi