Sarah Flatter-Lardinois
Aniwa,WI
Summary
Dedicated professional with strong customer service skills, effective communication, and a proven track record in building relationships. Ready to enhance guest satisfaction and drive repeat business in the service industry.
Overview
19
19
years of professional experience
Work History
Swim Instructor
Woodson YMCA
Wausau, Wisconsin
01.2025 - Current
- Instructed swim classes for various age groups and skill levels.
- Created individualized lesson plans to meet specific student needs and goals.
- Ensured safety protocols were followed during all swim activities.
- Motivated swimmers to advance through drills by delivering constructive feedback on performance.
- Communicated effectively with parents regarding student performance and concerns.
- Fostered strong relationships with parents and swimmers, enhancing retention for future swim lesson sessions.
Customer Service Representative
The Green Hen - Natural Living Market
Antigo, Wisconsin
02.2023 - Current
- Assisted customers with product selection and inquiries about natural living products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on the benefits of organic products and sustainable practices.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Trained new employees on customer service protocols and store policies effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Wojo's Casino Players
Wittenberg, Wisconsin
06.2020 - 05.2023
- Provided excellent customer service in a fast-paced environment.
- Communicated with clients to understand travel preferences and budgets.
- Assisted clients with changes or issues during their trips.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Searched and confirmed travel reservations for customers.
- Researched and booked flights, accommodations, and transportation options.
- Processed credit and debit payments and handled confidential information with discretion.
- Collaborated with team members to enhance overall customer experience.
Hospitality Worker
Texas Roadhouse
Wausau, Wisconsin
06.2007 - 03.2021
- Provided excellent customer service in fast-paced restaurant environment.
- Coordinated with team members to enhance service operations and improve guest experiences.
- Resolved customer complaints professionally and efficiently during service hours.
- Demonstrated enthusiasm and in-depth knowledge of restaurant's menu to guide guests in their selections.
- Trained new employees on service procedures and restaurant policies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Communicated clearly with kitchen staff regarding order specifics.
- Assisted in food preparation and assembly according to safety standards.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Rotated inventory to reduce waste and optimize freshness.
Education
High School Diploma -
DC Everest Senior High School
Schofield, WI06-2001
Some College (No Degree) - General Studies
UW - Marathon County
Wausau, WISome College (No Degree) - General Studies
Hamline University
Saint Paul, MNSkills
- Lesson planning
- Effective communication
- Customer engagement
- Problem solving
- Employee training
- Performance tracking
- Staff supervision
- Food safety protocols
- Customer service
- Sales promotion
- Strong leadership
- Patience and empathy
- Skill assessment
Timeline
Swim Instructor
Woodson YMCA
01.2025 - Current
Customer Service Representative
The Green Hen - Natural Living Market
02.2023 - Current
Customer Service Representative
Wojo's Casino Players
06.2020 - 05.2023
Hospitality Worker
Texas Roadhouse
06.2007 - 03.2021
High School Diploma -
DC Everest Senior High School
Some College (No Degree) - General Studies
UW - Marathon County
Some College (No Degree) - General Studies
Hamline University