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Sarah Ford
Round Lake,IL
Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.
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Summary
Organized and dedicated healthcare professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
years of professional experience
Work History
Keith Mellovitz, D.D.S., and Joshua Grumet, D.D.S.
Dental Receptionist
02.2014 - 03.2017
Job overview
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Deerpath Primary Care
Medical Assistant/Administrative Assistant
06.2011 - 01.2014
Job overview
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Orchard Medical CenterAntioch, Illinois
Referral Coordinator
02.2009 - 03.2011
Job overview
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Herzing University, Milwaukee, WI
Bachelor of Science from Health Administration
01.2023
University Overview
- Dean's List Fall/Winter 2022
- Dean's List Spring/Summer 2021
- 3.9 GPA
- cum laude graduate
- Expanded knowledge of writing policies and procedures
- Created many winning PowerPoint and Prezi Presentations
- Excelled at using all Microsoft 365 applications
Herzing University, Milwaukee, WI
Associate of Science from Medical Coding
12.2020
University Overview
- Dean's List Summer 2020
- Highly skilled in CPT/ICD-10 PCS coding
- Vast knowledge of HIPAA regulations, medical law and ethics, and several other healthcare policies and federal regulations.
Skills
- Office Opening and Closing
- Patient Scheduling
- Data Entry
- Insurance Billing
- Payment Processing
- Patient Flow Management
- HIPAA Compliance
- Knowledge of dental terminology
- Phone and Email Etiquette
- Records Management
- Excellent multitasking capability
- Self-starter
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use of paper medical records to electronic medical records per the HITECH act.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Work from home option401k matchCareer advancementCompany CultureFlexible work hoursWork-life balanceSoftware
Allscripts
AthenaNet
Languages
English
Native or Bilingual
Interests
Writing
Theater Performance
Reading scientific medical journals
Timeline
Dental Receptionist
Keith Mellovitz, D.D.S., and Joshua Grumet, D.D.S.
02.2014 - 03.2017
Medical Assistant/Administrative Assistant
Deerpath Primary Care
06.2011 - 01.2014
Referral Coordinator
Orchard Medical Center
02.2009 - 03.2011
Herzing University
Bachelor of Science from Health Administration
Herzing University
Associate of Science from Medical Coding
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